14 December 2018
Today, the Legal Ombudsman has published the consultation document on its 2019-20 Business Plan and Budget, which can be viewed here.
This business plan marks the final year of our wider 2017-2020 strategy. We are proud of the progress we’ve made against our strategic priorities over the last year and are excited to keep building on this work in 2019-20.
We have developed four new annual priorities for the next financial year:
- Improve the quality of our work and develop dispute resolution skills
- Build and maintain trust and confidence in LeO through consistently good performance
- Maximise impact through more effective feedback of insight, data and targeted stakeholder engagement
- Provide faster and more effective redress through a new website platform and digital service development
We welcome all stakeholders to submit their feedback on our 2019-20 Business Plan and Budget, to help us refine our work programme for the year ahead.
All responses should be emailed to email@example.com by 12pm on 25 January, 2019.