Publications

  • New agreement with ACCA published

    By on March 19, 2018

    The Legal Ombudsman has today published its Memorandum of Understanding (MoU) with the Association of Chartered Certified Accountants (ACCA) on this website. The document...

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    Legal Ombudsman
  • LeO News – Edition 18 is out

    By on December 21, 2017

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: Our new Language of Complaints research under the...

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    Legal Ombudsman
  • Research shows room for improvement in how law firms deal with complaints

    By on December 14, 2017

    14 December, 2017 The Legal Ombudsman and Solicitors Regulation Authority (SRA) have today published jointly commissioned independent research showing...

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    Legal Ombudsman
  • Consultation on our 2018-19 Business Plan and Budget

    By on December 13, 2017

    13 December, 2017 The Legal Ombudsman has published the consultation document on its 2018-19 Business Plan and Budget, which...

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    Legal Ombudsman
  • New research warns professionals on importance of their language in complaints

    By on November 2, 2017

    2 November, 2017 The Legal Ombudsman has published new research and top tips that can help legal professionals prevent...

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    Legal Ombudsman
  • OLC and Legal Ombudsman Annual Report published

    By on October 19, 2017

    19 October, 2017 The Office for Legal Complaints(OLC), which oversees the Legal Ombudsman(LeO), has today published its Annual Report...

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    Legal Ombudsman
  • LeO News – Edition 17 is out

    By on October 2, 2017

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: The 10 year anniversary of the Legal Services...

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    Legal Ombudsman
  • Tripartite Operating Protocol published

    By on July 25, 2017

    The Legal Ombudsman has published its Tripartite Operating Protocol on its website. The document is an agreement between the...

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    Legal Ombudsman
  • Annual Report and Accounts 2015-16 published

    By on November 8, 2016

    The Office for Legal Complaints (OLC) has today published its Annual Report and Accounts 2015-16. The OLC is the...

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    Legal Ombudsman
  • LeO News 14 is out

    By on July 21, 2016

    LeO News is our quarterly stakeholder newsletter. In this edition: tips to improve your complaint handling; the latest research...

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    Legal Ombudsman