October 11, 2015
We’re constantly looking to improve the service we provide to customers; the website is no exception. Please help us...
October 5, 2015
Nick Hawkins has begun his role as Chief Executive of the Legal Ombudsman. Nick, a qualified barrister, joins us...
September 24, 2015
Get the vital statistics regarding our first six months of dealing with complaints about claims management companies (CMCs) from...
September 14, 2015
Last year, around 9,000 people had complaints about poor service from claims management companies (CMCs) but there was no...
September 7, 2015
The Legal Ombudsman has launched a consultation into changes to its scheme rules which would be necessary for it...
August 13, 2015
Nick Hawkins has been appointed Chief Executive of the Legal Ombudsman. The current Chief Operating Officer for the Independent...
August 3, 2015
We’re looking for a Chief Ombudsman to lead our scheme’s casework policy, ensure quality, and to maintain and develop...
July 10, 2015
Sharing what we learn: industry insights, read the latest LeO News to find out more.
July 1, 2015
A “typical” legal service user loves Strictly Come Dancing, reading about food and travel, and browsing the net. They’re...
June 26, 2015
See our guidance note for ICAEW accountants that have been authorised to undertake probate work. ICAEW Guidance for accountants...