The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable.
Mr W hired a solicitor for a medical negligence claim. His solicitor told him that he’d likely lose the claim, so Mr W asked if they would seek a second opinion from another solicitor.
When Mr W complained that his solicitor had taken two months to send his file for a second opinion, they admitted they could have done so quicker and offered him £250 compensation.
He wasn’t satisfied with this offer and brought his complaint to us.
While the delay clearly worried and inconvenienced Mr W, it was for a short period and did not impact his claim’s progress or his ability to seek advice elsewhere.
Therefore, we considered the offer of £250 compensation fair and reasonable.
We dismissed Mr W’s complaint because his solicitor had made a reasonable offer that he could still accept.