Can I complain if I've already accepted an offer?

The complaint

Miss R had a dispute with her neighbour which led to a court case which she lost. After the case she received her final invoice and felt that she had been overcharged by £1,400. She complained and her solicitor offered a full refund on the basis this was a final settlement offer.

Her solicitor told her that she could bring her complaint to The Legal Ombudsman if she was not happy with the settlement. She accepted the refund and cashed the cheque sent to her by the solicitor. Five months later, she brought a complaint to the Legal Ombudsman as she wanted additional compensation.

Our response

We did not investigate the complaint. Miss R knew what the options were and had chosen to accept the refund. We dismissed the complaint as the solicitor’s offer to refund was clearly intended to bring the complaint to a close.