Working for us

We’re delighted that you’re interested in joining the Legal Ombudsman, based in the centre of Birmingham.

We want to share with you what it’s like to work for us, helping to achieve our vision of everyone having access to legal services in which they can have confidence.

Current vacancies

You can find all our current vacancies and register for job alerts by visiting our dedicated careers page


We’re committed to equality and diversity

LeO values diversity and is committed to equality for all. We are committed to the eradication of unlawful or unfair discrimination. We have three equality priorities and objectives for 2012 to 2015:

positive about disabled people logo
  1. To create a workforce that reflects the diversity of our population.
    We will ensure that our recruitment and employment practices are robust and offer equal opportunities to our employees.
  2. To provide fair and accessible services to all.
    We will ensure that our service is non-discriminatory and we will raise awareness of LeO among all users of legal services.
  3. To encourage a strong, independent and diverse legal profession while protecting and promoting the interests of consumers.
    We will examine the effect that gaps in jurisdictions have on users and assess how to bridge the gaps.

All job applicants are considered on their ability to do the job for which they are applying. We will try to take account of any needs you have in relation to the recruitment and selection process, such as provide information in Braille or audio or ensure a suitable interview venue.

Legal Ombudsman Employee Demographics

We employ around 230 people at the Legal Ombudsman (LeO). Due to our size, it is difficult for us to draw meaningful comparisons against larger organisations.

In January 2014, we analysed our employees’ demographics against the latest census data and have implemented a positive action recruitment strategy to focus on young people (16-24), people over 45 and disabled people, who are currently under-represented at LeO. We’re building relationships with local recruitment agencies, specialist recruitment websites and community organisations that can readily access these groups. We will appoint the candidate who best meets the job criteria.

We like to look after our staff here at the Legal Ombudsman, so we provide a fantastic benefits package. We’ve benchmarked it against a range of similar organisations, so we hope you’ll find it competitive and exciting. It includes:

  • 26 days annual leave, with the option of buying or selling up to four days
  • A stakeholder contribution pension, where LeO will double your contribution, up to 10%
  • Season ticket loans
  • Support for professional qualifications

We also have flexible working arrangements at LeO, including working from home for up to two days a week, nine day fortnights and flexi-time. It’s a two way street – if you do an excellent job for our customers, we commit to providing you with a great work life balance.

We work in a modern, open plan environment in the centre of Birmingham. It’s designed to encourage staff at all levels to meet on equal terms to exchange ideas and information.

Reflecting our commitment to the environment, and our wish to be a modern ombudsman service using the most up-to-date technology, LeO strives to be completely paperless. Our IT is central to our work: our case management system allows us to handle the tens of thousands of enquiries and thousands of complaints we receive every year. One benefit of our IT systems is that it allows our staff to work from home on occasions if it fits with the organisational need.

LeO is a friendly workplace where success is celebrated. Each week, we recognise those members of staff who receive thanks or praise from complainants and lawyers or who go that extra mile. And, once a year we gather together to celebrate those individuals who, in their colleagues’ opinion, have made the biggest difference to LeO and its stakeholders. LeO also supports charitable giving: in less than two and a half years of ad hoc events – cake sales, quizzes, raffles and funs runs – LeO raised over £20,000 for various charities. In 2013, we named the Alzheimer’s Society as our first LeO charity of the year. And, over 100 of our staff volunteered to take calls at our offices for Comic Relief’s Red Nose Day 2013.

“LeO’s a place where we’re committed to hard work and providing an excellent service. But that doesn’t mean we can’t have fun in our spare time and support worthy causes. It’s all part of what makes us who we are.” Faye West, Communications and Engagement Manager.

Our current vacancies are shown at the top of this page with a link to our online recruitment system. There you’ll find full job descriptions and requirements under our Behavioural Framework. To apply, you’ll need to register and complete your personal details, the equality and diversity form, and attach a supporting document.

What you need to include in your supporting document
This will be detailed in the advert, but is usually a statement to tell us why you think you are suitable for the role, taking into account the behaviours outlined.

Here are some tips to ensure that you are suitable for the role and meet the requirements:

• Read the job description carefully so that you are aware of what the role entails and the behaviours we are looking for.
• Think about what you have done previously that you can bring to the role.
• When you write your supporting document give examples of what you have done to meet the requirements of the role.
• Keep your document concise and to the point. It isn’t worth spending most of your word count describing the situation and leaving little room for the most relevant pieces of information – what you actually did. Keep the focus on you – your actions and your responsibilities – not the situation as a whole.
• Check your document for spelling and grammar mistakes as well as your registration form. You could always create a Word document to check and copy and paste the information into the form.

Please contact us if you have a problem with completing the application form or require it to be in a different format

If you have been unsuccessful for the same role within the last six months, either at application or interview stage, we will not consider your application.

About the selection process
We use an online system to manage applications, so most correspondence will be by email. However, we can assure you we have a busy team behind the scenes reviewing your applications and looking for future Legal Ombudsman employees.

As soon as we receive your application, you will automatically be sent a confirmation email.  Once assessed, we will contact you to confirm whether or not you have been successful.  If you have been successful, we will give you details of the next stage of the process which could include an online test, interview or attendance at a selection centre.  There may be more than one stage in the process, but we will keep you informed all the way.

If you are invited to a selection centre what you are asked to do will depend upon the role you are applying for. It could be made up of an interview, presentation, a written exercise or involve a role play exercise.  We will give you details when we invite you, so there shouldn’t be any surprises.

At the end of the selection process we will assess all the applications, alongside everyone’s performance in the interview and/or selection centre and then will contact you with the outcome, stating whether you have been successful or not.

If you have a question, or difficulty in applying, please email in the first instance.  You can also call 0121 245 3473 and leave a message.  We will respond to you as soon as possible.

Gender pay gap reporting

  • Gender pay gap report 2018

    Gender pay gap report 2018

    We have now published our Gender pay gap report for 2018.  The Legal Ombudsman’s staff count at the time...

  • Gender pay gap report 2017

    Gender pay gap report 2017

    We have now published our Gender Pay Gap report for 2017. The Legal Ombudsman’s staff count at the time...

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