Working for us

We’re delighted that you’re interested in joining the Legal Ombudsman, based in the centre of Birmingham.

Below you will find out how to find our latest vacancies and what it is like to work for us.


Current vacancies

You can find all our current vacancies and register for job alerts by visiting our dedicated careers page


We like to look after our staff here at the Legal Ombudsman, so we provide a fantastic benefits package. We’ve benchmarked it against a range of similar organisations, so we hope you’ll find it competitive and exciting. It includes:

  • 26 days annual leave, with the option of buying or selling up to four days
  • A stakeholder contribution pension, where LeO will double your contribution, up to 10%
  • Season ticket loans
  • Life Assurance


We work in a modern, open plan environment in the centre of Birmingham. It’s designed to encourage staff at all levels to meet on equal terms to exchange ideas and information.

Reflecting our commitment to the environment, and our wish to be a modern ombudsman service using the most up-to-date technology, LeO strives to be completely paperless. Our IT is central to our work: our case management system allows us to handle the tens of thousands of enquiries and thousands of complaints we receive every year.

LeO is a friendly workplace where success is celebrated, this is through a number of different channels under our Celebrating Success reward scheme.  It transforms the way our staff are recognised for the work they do every day, this can be through a nomination sent by their colleague by giving them instant recognition for a job well done or through a nomination made by their line manager.

LeO also supports charitable giving, this takes place in the form of, cake sales, quizzes, raffles and funs runs. Over the years we have supported a number of local and national charities through our charity of the year and we have even volunteered to take calls at our offices for Comic Relief’s Red Nose Day.


Our current vacancies are shown at the top of this page with a link to our online recruitment system.  To apply, you’ll need to register and complete your personal details, the equality and diversity form, and attach a supporting document.

Our application process is simple, but robust and effective. It gives you insight into the Legal Ombudsman, while giving us the information we need to ensure you’re right for the role. Our processes are designed to be fair and ensure the most suitable person is appointed on merit.

All applicants must complete the online application form and submit a supporting statement. We detail in our adverts what you need to include within your statement and how long it should be, you should take note that in most cases we do not accept CV’s only as a form of application.

Below you will find some tips on how to complete a good statement.

Hints and Tips

  • Make sure you have read the application instructions to ensure you are including the right information and adhering to any word counts or page limits.
  • Read the job description, person specification and behaviours carefully. The person specification is key in putting your statement together.
  • Take time to think about how your skills and experience relate to the role you are applying for.
  • Don’t submit the same statement for every post you apply for, even if you are re-applying for a position. You should always review, update and adapt it to the post you are applying for
  • Be clear and concise and write in plain English, use clear headings and use a basic font like Arial.
  • You should always check your document for spelling and grammatical errors (you shouldn’t just rely on the spell check on Word as this doesn’t always pick up mistakes)
  • It can be useful to ask someone else to read your statement, they can offer you some advice or even spot errors.
  • Do not upload just a CV as your application will be rejected.

Please contact us if you have a problem with completing the application form or require it to be in a different format

If you have been unsuccessful for the same role within the last six months, either at application or interview stage, we will not consider your application.

What happens once you have applied?

Once you have applied for a role all correspondence will be made through our online application portal. Therefore it is important that you keep a note of the email address and password that you registered with.

We will provide you with an update on your application throughout the process, it can take at least 3-4 weeks for us to let you know an outcome. We let all applicants know if they have been successful or not by email, therefore you need to ensure you check your communications section in the online portal.

The Legal Ombudsman reviews all applications and does not use an automated screening tool in any of its selection processes.

Selection processes

The number of stages in our selection processes will be dependent on the role, this may include assessment centres being held on evenings and weekends.

Your assessment centre may include (but not be limited to) telephone interviews, online tests, face to face interviews, role plays and other assessments designed to demonstrate your skills and experience to do the role.

If you are invited to the next stage of the selection process you will receive full instructions of what you can expect as part of your assessment centre for the role you have applied for.

At the end of the assessment centres we moderate scores of all applicants and make appointments based on the information we have from your assessment centre and application. You will receive an email to confirm the outcome of your assessment centre, stating whether you have been successful or not.

How to contact us

If you have any questions about the role you are applying for or issues with submitting your application please email

We’re committed to equality and diversity

LeO values diversity and is committed to equality for all. We are committed to the eradication of unlawful or unfair discrimination. We have three equality priorities and objectives:

positive about disabled people logo
  1. To create a workforce that reflects the diversity of our population.
    We will ensure that our recruitment and employment practices are robust and offer equal opportunities to our employees.
  2. To provide fair and accessible services to all.
    We will ensure that our service is non-discriminatory and we will raise awareness of LeO among all users of legal services.
  3. To encourage a strong, independent and diverse legal profession while protecting and promoting the interests of consumers.
    We will examine the effect that gaps in jurisdictions have on users and assess how to bridge the gaps.

The Legal Ombudsman is an equal opportunities employer.  All applicants will be treated in a fair and equal manner regardless of gender, marital status, race, religion, age, disability or sexual orientation.

All job applicants are considered on their ability to do the job for which they are applying. We will try to take account of any needs you have in relation to the recruitment and selection process.

Gender pay gap reporting

  • Gender pay gap report 2018

    Gender pay gap report 2018

    We have now published our Gender pay gap report for 2018.  The Legal Ombudsman’s staff count at the time...

  • Gender pay gap report 2017

    Gender pay gap report 2017

    We have now published our Gender Pay Gap report for 2017. The Legal Ombudsman’s staff count at the time...

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