Response to the Office of the Immigration Services Commissioner’s (OISC) consultations on the Code of Standards and the Complaints Scheme. January 2015.
In our response we raised concerns of a regulatory gap in situations where barristers are supervising OISC registered immigration advisers. We suggested a memorandum of understanding be drawn up between OISC and the Office for Legal Complaints (OLC) that sets out the boundaries of the relevant jurisdictions to ensure there is clarity for consumers and professional service providers.
We also highlighted how both consultations had a lack of provision for consumer redress and suggested that this provided us with an opportunity for a discussion around a voluntary jurisdiction scheme allowing us to deal with complaints and provide redress in relation to OISC regulated advisers. This is with a view to enhancing consumer confidence, and avoiding confusion, about their access to redress.