We have published the details of a series of decisions about Claimline Direct UK Limited. Our board have decided to highlight concerns about the company after receiving over 100 complaints and completing 69 investigations into their handling of PPI claims. The key areas of concerns about Claimline Direct UK Limited are:
- They are not progressing the claims or updating their customers.
- They are not refunding the fees of £495.
Advice for consumers:
- If you have already brought a complaint about Claimline Direct UK Limited to the Legal Ombudsman we will continue to investigate your case, and update you when this is completed.
- If you are concerned about a claim you have taken out with Claimline Direct UK Limited please visit our consumer section [https://www.legalombudsman.org.uk/cmc/] for advice on making a complaint, or call us on 0300 555 0333.
The decision to publish this information is in line with our Publishing Decisions Policy.