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November 27, 2014
Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action?
We wouldn’t normally look at a complaint where the consumer was suing the service provider for negligence or where...
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October 8, 2014
What is a legal service provider?
We can look into complaints about all sorts of regulated legal service providers: solicitors, barristers, licensed conveyancers, cost lawyers,...
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October 23, 2014
Do you accept complaints about accountants?
The Institute for Chartered Accountants England and Wales (ICAEW) can authorise their members to undertake probate activities under the...
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October 8, 2014
What is poor service?
The types of poor service that you can ask us to investigate are varied, and might include problems such...
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October 2, 2014
What do you do?
The Legal Ombudsman investigates lots of different types of legal service problems if you have been unable to resolve...
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August 29, 2014
What problems can you help resolve?
We can investigate lots of different types of legal service problems; for instance, if you’ve had poor service when:...
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August 28, 2014
How do you sort out problems?
Our job is to look at complaints about legal service providers in a fair and independent way – we...
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August 29, 2014
When can’t you help?
We are unable to: Provide legal advice or represent you in legal proceedings. Recommend service providers or check whether...
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October 8, 2014
Do you consider complaints about professional negligence?
Our job is not to decide whether what happened amounted to professional negligence or if there has been a...
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