January 26, 2016
In January 2016 we changed the name and format of Recommendation Reports to Preliminary Decisions. This new format will...
July 28, 2015
Yes. You can withdraw your complaint at any time.
February 24, 2015
An ombudsman will look at cases if an agreement can’t be reached after a Preliminary Decision has been issued....
August 29, 2014
When you contact us, we will ask you to send us a copy of your complaint and copies of...
September 1, 2014
If, during our investigation, there is no agreement about resolving the complaint, the investigator will write a report that...