About us

  • Is there a charge for your service?

    By on November 27, 2014

    Our service is free to consumers and you can bring a complaint to us yourself.

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    Legal Ombudsman
  • What do you do?

    By on October 2, 2014

    The Legal Ombudsman investigates lots of different types of legal service problems if you have been unable to resolve...

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  • What problems can you help resolve?

    By on August 29, 2014

    We can investigate lots of different types of legal service problems; for instance, if you’ve had poor service when:...

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  • When can I bring a complaint to you?

    By on August 29, 2014

    Once you have made a complaint to your service provider, they have up to eight weeks to respond. If...

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  • How do you work?

    By on August 29, 2014

    When you contact us, we will ask you to send us a copy of your complaint and copies of...

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  • When can’t you help?

    By on August 29, 2014

    We are unable to: Provide legal advice or represent you in legal proceedings. Recommend service providers or check whether...

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  • Important things to know about how we handle your information

    By on September 1, 2014

    All of our calls are recorded, including calls you make to us and calls we make to you, other...

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    Legal Ombudsman
  • A research company has contacted me about my experience with you. Is this legitimate?

    By on October 18, 2018

    The Legal Ombudsman has commissioned DJS Research, an independent market research company, to conduct research with complainants and service...

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    Legal Ombudsman
  • Do you just look after complainants?

    By on October 8, 2014

    No, we provide an impartial service to all our customers – complainants and service providers alike. We don’t take...

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    Legal Ombudsman
  • What information do you share with the regulators?

    By on October 8, 2014

    The Legal Services Act 2007 sets out specific duties for the Legal Ombudsman to share information with the front...

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    Legal Ombudsman