Useful links for consumers

Solicitors Regulation Authority Contact them if you think a solicitor has breached one of their professional principles.
Citizens Advice Bureau Provide free advice about legal and money problems.
Law Society of England and Wales Can help you to find a solicitor and has easy-to-understand guides about common legal issues.
Financial Ombudsman Service If you have a problem with your bank, insurer or finance company.
Senior Courts Costs Office Checks solicitors’ bills relating to proceedings in court.
Legal Aid Agency Provides civil and criminal legal aid and advice in England and Wales.
Scottish Legal Complaints Commission For complaints about legal service providers in Scotland.
Judicial Conduct and Investigations Office For complaints about the personal conduct of judges, recorders and court coroners.
Claims Management Regulator If you have a problem with a claims management company.
The non-lawyers guide to legal terms This glossary ensures you understand all aspects of the legal processes which you will need to follow.
Professional Paralegal Register The Professional Paralegal Register (PPR) is a voluntary registered scheme to promote professional paralegals as a recognised fourth arm of the legal profession and to enhance consumer choice and protection. Only Paralegals that are on this register are regulated by us.
Which? Provides consumer rights advice.

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Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at or for any claims management company queries, you can email us at