Posts tagged with ‘Publications’

  • OLC and Legal Ombudsman Annual Report published

    By on October 19, 2017

    19 October, 2017 The Office for Legal Complaints(OLC), which oversees the Legal Ombudsman(LeO), has today published its Annual Report...

    Legal Ombudsman
  • Tripartite Operating Protocol published

    By on July 25, 2017

    The Legal Ombudsman has published its Tripartite Operating Protocol on its website. The document is an agreement between the...

    Legal Ombudsman
  • LeO News – Edition 16 is out

    By on July 5, 2017

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: a Q&A with our new Chair Wanda Goldwag, new...

    Legal Ombudsman
  • Complaints are good for business

    By on January 23, 2014

    Today we’ve published research which indicates that better complaint handling could be worth £millions to the legal industry –...

    Legal Ombudsman
  • ‘No win, no fee’ report highlights risks

    By on January 6, 2014

    Today we publish a report that shows we ordered almost a million pounds in compensation last year to put...

    Legal Ombudsman