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Legal Ombudsman
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aboutus/ 11 pages
Legal Ombudsman - Our policies
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accessibility/ 1 pages
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consumer/ 5 pages
Legal Ombudsman - Making a complaint
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Legal Ombudsman - Making a complaint
    
costs/ 1 pages
Legal Ombudsman - Costs and customer service in a changing legal services market
    
downloads/
         
documents/ 17 pages
http://www.legalombudsman.org.uk/downloads/documents/formal_complaint_template.pdf
http://www.legalombudsman.org.uk/downloads/documents/web_complaint_form_v1_110325.pdf
http://www.legalombudsman.org.uk/downloads/documents/2012_13-Audit-Risk-Committee-Terms-of-Reference.pdf
http://www.legalombudsman.org.uk/downloads/documents/2012_13-RemCo-Terms-of-Reference.pdf
http://www.legalombudsman.org.uk/downloads/documents/OLC_member_register_of_interests.pdf
http://www.legalombudsman.org.uk/downloads/documents/Q2-2012-13-Register-of-hospitality.pdf
http://www.legalombudsman.org.uk/downloads/documents/Q1-2012-13-Register-of-hospitality.pdf
http://www.legalombudsman.org.uk/downloads/documents/Q4_2011-12_Register_hospitality.pdf
http://www.legalombudsman.org.uk/downloads/documents/Q3-2011-12-Gift-Hospitality-Report.pdf
http://www.legalombudsman.org.uk/downloads/documents/Q2_2011-12_Register_hospitality.pdf
http://www.legalombudsman.org.uk/downloads/documents/Q1_2011-12_Gift_and_hospitality_report.pdf
http://www.legalombudsman.org.uk/downloads/documents/Q4%202010-11%20Gift%20and%20hospitality%20report.pdf
http://www.legalombudsman.org.uk/downloads/documents/Q3_2010-11_Gift_Hospitality_Report.pdf
http://www.legalombudsman.org.uk/downloads/documents/ombudsmen_register_of_interests_20120910.pdf
http://www.legalombudsman.org.uk/downloads/documents/media_pack.pdf
http://www.legalombudsman.org.uk/downloads/documents/adviser_article.pdf
http://www.legalombudsman.org.uk/downloads/documents/web_complaint_form_v1_110325.doc
              
Audit_Risk%20minutes/ 14 pages
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/minutes-of-AR-meeting-22-October-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/minutes-of-AR-meeting-18-June-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/Aproved_minutes_of_AR_meeting_140512.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/minutes-of-AR-meeting-16-April-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/minutes-of-AR-meeting-23-January-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC9-minutes-of-AR-meeting-13-June-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC8%20minutes%20of%20AR%20meeting%2016%20May%202011.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC7%20minutes%20of%20AR%20meeting%2011%20April%202011.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC6%20minutes%20of%20AR%20meeting%2024%20January%202011.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC5_minutes_of_AR_meeting_4_October_2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC4_minutes_of_AR_meeting_21_June_2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC3_minutes_of_AR_meeting_15_April_2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC2%20_minutes_of_Planning_meeting_11_January_2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/Audit_Risk%20minutes/ARC1%20_minutes_of_AR_meeting_12_October_2009.pdf
              
RemCo_minutes/ 17 pages
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/16-RemCo_Minutes_13_June_2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/RemCo_minutes_130312.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/RemCo_minutes_141211.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/13.RemCo_Minutes_15_March_2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/12.RemCo_minutes_22_November_2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/11.RemCo_minutes_15_November_2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/10.-RemCo-Minutes-14-October-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/09.-RemCo-Minutes-6-July-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/RemCo_minutes_280610.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/08.-RemCo-Minutes-14-June-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/07.-RemCo-Minutes-13-May-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/06.-RemCo-Minutes-8-March-2010-V2.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/05.-Remco-Minutes-03-Mar-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/04.-RemCo-Minutes-12th-Feb-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/03.-RemCO-Minutes-25th-Jan-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/02.-RemCo-Minutes-12th-Oct-2009.pdf
http://www.legalombudsman.org.uk/downloads/documents/RemCo_minutes/01.-Remco-Minutes-14th-Jul-2009.pdf
              
consultations/ 28 pages
http://www.legalombudsman.org.uk/downloads/documents/consultations/Business_Plan_And_Strategy_Final_Consultation.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Final%20draft%20scheme%20rules.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Scheme_rules_consultation_report_121119_FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/LeO_bus_plan_2012_final_consult_draft_111018.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Publishing-Decisions-Consultation-Response-Final-111031.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Publication-Discussion-Paper_Final.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Publishing_our_decisions_evidence_based_approach_FINAL300311.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Welsh_Language_Scheme_DRAFT_v06_101125.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/WELSH_LANGUAGE_SCHEME_CONSULTATION_PLAN_e_v110125.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/WELSH_LANGUAGE_SCHEME_CONSULTATION_PLAN_w_v110125.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Legal_Ombudsman_equality_and_human_rights.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/EqualityandHumanRightsPrioritiesandObjectives.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/epo_response_consultation_feedback_FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Business-plan-2011-12.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/LS_response_to_201112_Business_Plan.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Response_to_our_plan_from_BSB.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Consumer_research_report_110224.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/High_Street_solicitors_report_FINAL_110224.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/OLC%20discussion%20paper.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/OLC%20discussion%20draft.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/OLC_Scheme-Rules_Covering-Paper.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/OLC_Scheme-Rules.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Scheme-Rules-Consultation-Response-Final.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/February-2010-LSB-approved-scheme-rules.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/22489_OLC_Business-plan-AW-v45.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/Business-Plan-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/22489_OLC_Setting-a-fair-case-v3.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/100302-Case-fees-consultation-response-FINAL4.pdf
                   
business_plan_2013-14_responses/ 6 pages
http://www.legalombudsman.org.uk/downloads/documents/consultations/business_plan_2013-14_responses/SRAResponse.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/business_plan_2013-14_responses/SteveBrookerLSCPRevisedResp.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/business_plan_2013-14_responses/BarStandardsBoard.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/business_plan_2013-14_responses/LawSocietyResponse.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/business_plan_2013-14_responses/Mr%20John%20Bradshaw%20-%20Word%20version.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/business_plan_2013-14_responses/NatConsumerFederationResponse.pdf
                   
welsh_language_scheme/ 8 pages
http://www.legalombudsman.org.uk/downloads/documents/consultations/welsh_language_scheme/Welsh%20Language%20Scheme%20V1.0%20110511%20FINAL%20DG%20D%20Cynllun%20Iaith%20Gymraeg%20terfynol.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/welsh_language_scheme/Welsh%20Language%20Scheme%20consultation%20response%20April%202011%20Welsh.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/welsh_language_scheme/Welsh%20Language%20Scheme%20consultation%20FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/welsh_language_scheme/Law%20Society%20response%20to%20Le0%20WLS%20Welsh.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/welsh_language_scheme/AJTC%20response%20to%20Le0%20WLS%20Welsh.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/welsh_language_scheme/BSB%20response%20to%20Le0%20WLS%20Welsh.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/welsh_language_scheme/CIPA%20response%20to%20Le0%20WLS%20Welsh.pdf
http://www.legalombudsman.org.uk/downloads/documents/consultations/welsh_language_scheme/Legal%20Service%20Commision%20Response%20Welsh.pdf
              
expenses/ 18 pages
http://www.legalombudsman.org.uk/downloads/documents/expenses/Cumulative_2012-13_Board_member_expenses_report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q3-2012-13-OLC-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q2-2012-13-OLC-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q1-2012-13-OLC-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Cumulative_2011-12_Board_member_expenses_report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q4_2011-12_Board_member_expenses_report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q3_2011-12_Board_member_expenses_report.pdf.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q2-2011-12-Board-member-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q1_2011-12_Board_member_expenses_report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Cumulative_2010-11_Board_member_expenses_report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q4%202010-11%20Board%20member%20expenses%20report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q3_2010-11_Board_member_expenses_report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q2-2010-11-Board-member-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q1-2010-11-Board-member-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Cumulative-2009-10-Board-member-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q4-2009-10-Board-member-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q3-2009-10-Board-member-expenses-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/expenses/Q2-2009-10-Board-member-expenses-report.pdf
              
feedback/ 59 pages
http://www.legalombudsman.org.uk/downloads/documents/feedback/The%20Law%20Society%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/The%20Welsh%20Committee%20of%20the%20Administrative%20Justice%20and%20Tribunals%20Council%20(AJTC)%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/The%20Bar%20Standards%20Board%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/The%20Chartered%20Institute%20of%20Patent%20Attorneys%20(CIPA)%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Legal%20Services%20Commission%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Guardian_Observer_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Media_Lawyers_Association.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/stevens_scown_feedback.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Publishing%20our%20decisions.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Legal_Services_Consumer_Panel_publishing_feedback.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/AWS%20publication%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/BSB%20response%20to%20publishing%20consultation.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/CIPA_ITMA%20Response%20on%20Publishing%20Decisions.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Consumer%20Focus%20response%20to%20publishing.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/ILEX%20publishing%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Law%20Society%20Publication%20consultation.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/LSC%20%20Publication%20Consultation.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Office%20of%20Fair%20Trading%20publishing%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Which%20publishing%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/BirminghamLawSocietyResponse.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/ChanceryBarAssocResponse.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/WardsSolicitorsResponse.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/NationalConsumerFederationResponse.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/IrwinMitchellResponse.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/BarCouncilResponse.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Emailresponsesreceived.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/ROCAS-9-November-2009.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Javaid-Ramzan.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Roy-Fox.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Legal-Services-Ombudsman-24-Nov-2009.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/2009.11.25-Which-response-to-OLC-scheme-rules-consultation-FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Bar-Standards-Board1.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Legal-Services-Consumer-Panel.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/SRA-response-Draft-scheme-rules.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Legal-Services-Commission.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/ROCAS-further-comments.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/National-Consumer-Federation.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Office-for-the-Immigration-Services-Commissioner.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Chartered-Institute-of-Patent-Attorneys.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Russell-Jones-and-Walker.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Legal-Complaints-Service2.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/William-Taylor.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Law-Society1.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Personal-Injury-Bar-Association1.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Consumer-Focus.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/City-of-Westminster-and-Holborn-Law-Society.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/ACCA1.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Sole-Practitioners-Group1.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/CLC-Response-to-OLC-Scheme-Rules-Consultation-FINAL-02-12-09.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/SRA-response-OLC-Business-Plan.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Law-Socxiety.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Legal-Complaints-Service1.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/ILEX-Professional-Standards1.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Bar-Standards-Board.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Bar-Council.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/Legal-Services-Board-Consumer-Panel.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/The-Chartered-Institute-of-Patent-Attorneys.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/ILEX-Professional-Standards2.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/SRA-response-Setting-a-fair-case-fee1.pdf
                   
bus_plan_strategy_2012/ 8 pages
http://www.legalombudsman.org.uk/downloads/documents/feedback/bus_plan_strategy_2012/BSB-Strategy-Bus-Plan-consult-response-120110.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/bus_plan_strategy_2012/IPSStrategy-2012-15-Business-Plan-2012-2013-Final.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/bus_plan_strategy_2012/Law-Soc-response-Strategy-Business-Plan-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/bus_plan_strategy_2012/LCS-strategy-2012-businessplan-2012-Panel-response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/bus_plan_strategy_2012/LSC-Strategy-Bus-Plan-response-Jan-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/bus_plan_strategy_2012/Manchester-law-soc-Consultation%20Response-LeO-Strategy-Dec-11.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/bus_plan_strategy_2012/SRA-response-Strategy-Bus-Plan-Consult-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/bus_plan_strategy_2012/STEP-response-Business-plan-final.pdf
                   
e_and_d/ 4 pages
http://www.legalombudsman.org.uk/downloads/documents/feedback/e_and_d/Annex_A.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/e_and_d/Annex_B_The_Law_Society.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/e_and_d/Annex_B_SRA_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/e_and_d/Annex_B_IPS.pdf
                   
publishing_decisions/ 20 pages
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/Assoc_Women_Solicitors_Publishing_decisions_stage_3.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/BSB_Publishing_decisions_Response_June_2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/CIPA_ITMA%20Response%20to%20LeO%20Consultation%20Publishing%20Decisions%20June%202011.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/City%20Westminster%20Holborn%20Law%20Soc_RESPONSE.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/CLSB_Consultation_stage%203_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/Dean_Conrad_OmbudsmanConsultation.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/Forum%20of%20Insurance%20Lawyers%20LeO%20consultation%20response%20publishing%20decisions.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/General%20council%20bar_Response%20to%20the%20Legal%20Ombudsman.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/ILEX_Publishing_decisions_evidence_based_approach.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/IM%20Response%20LeO%20Publishing%20Decisions%20Evidence%20Based%20Approach.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/IPS_Publishing_decisions_%20evidence_based_approach%20_Final.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/Law%20Society%20LeO%20second%20publication%20consultation.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/Legal_services_commission_LEO%20consultation_response_Final_.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/LSCP_LeO_PublishingDecisions_June2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/Manchester_Law_Society_email_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/Media%20lawyers_Association_Scopier11070118520%20.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/NCF-LeO%20final%20response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/NewLaw_Solicitors_email_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/OFT%20response%20to%20consultation_final[1].pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/publishing_decisions/Which%20response%20LeO%20publishing%20complaints%20data%20next%20steps%20FINAL.pdf
                   
scheme_rules/ 16 pages
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Association_of_Women_Solicitors_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Bar_Standards_Board_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/CILEX_and_IPS_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Costs_Lawyers_Standards_Board_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Council_for_Licensed_Conveyancers_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/DAC_Beachcroft_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Fishburns_LLP_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Holden_and_Co_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Law_Society_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/LBS_Legal_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Legal_Services_Consumer_Panel_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Manchester_Law_Society_Response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Paul_Sharpe_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Society_of_Scrivener_Notaries_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/SRA_response.pdf
http://www.legalombudsman.org.uk/downloads/documents/feedback/scheme_rules/Which_response.pdf
              
minutes/ 42 pages
http://www.legalombudsman.org.uk/downloads/documents/minutes/Approved_OLC_minutes_25_Feb_2013.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/Agreed-Board-Minutes-17-Dec-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/OLC_minutes_19_Nov_2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/08-Agreed-Board-minutes-22-Oct-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/Approved-OLC-minutes-17-Sept-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/Approved-OLC-minutes-16-Jul-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/06-Approved-OLC-minutes-18-Jun-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/05-Approved-OLC-minutes-21-May-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/Agreed_board_minutes_25_April_2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/Agreed_board_minutes_19_March_2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/02-Approved-OLC-minutes-20-Feb-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/01-Agreed-OLC-minutes-23-Jan-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/12-Agreed-OLC-minutes-12-Dec-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/11%20-Agreed-OLC-minutes-14-Nov-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/10.-Agreed-OLC-minutes-17-Oct-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/09.-Agreed-OLC-minutes-26-Sept-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/08.-Agreed-OLC-minutes-5-Sept-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/07.-Agreed-OLC-minutes-18-July-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/06._Agreed_Board_minutes_20_June_2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/05_Agreed_Board_minutes_16_May_2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/04.%20Agreed%20Board%20minutes%2018%20April%202011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/14_Final%20Board%20minutes%2021%20March%202011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/14_Agreed_board_minutes_21_February_2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/13_Agreed_board_minutes_17_January_2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/12_Agreed_Board%20minutes_13%20December_2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/11_Agreed_Board_minutes_15_November_2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/10.%20Agreed%20Board%20minutes%2018%20October%202010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/09.%20Agreed%20Board%20minutes%2027%20September%202010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/08.-Agreed-minutes%206%20September%202010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/07-Agreed-Board-minutes-19-July-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/06.-Agreed-Board-minutes-21-June-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/05.-Agreed-Board-minutes-17-May-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/04.-Agreed-Board-minutes-19-April-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/03.-Agreed-Board-minutes-22-March-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/02.-Agreed-Board-minutes-22-February-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/01.-Agreed-Board-minutes-18-January-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/11.-Agreed-minutes-14-December-2009.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/10.-Agreed-minutes-23-November-2009.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/09.Agreed-minutes-of-19-October-2009-meeting.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/08.Agreed-Minutes-28-Sept-2009-meeting.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/07.Agreed-minutes-of-8-Sept-2009-Board-meeting.pdf
http://www.legalombudsman.org.uk/downloads/documents/minutes/06.Minutes-of-13-July-2009-Board-meeting.pdf
              
official_docs/ 13 pages
http://www.legalombudsman.org.uk/downloads/documents/official_docs/Service-Complaint-Procedure-v3.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/Access-to-Information-Policy-120220-v1-5-FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/Managing-unacceptable-contact-policy-120220-v2-2-final.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/Reasonable-adjustment-policy-v1.0-120619-FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/Welsh-Scheme-V1-3-120220-Cynllun-Gymraeg-terfynol.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/Annual-report-to-Welsh-Lang-Commissioner-Legal-Ombudsman-Welsh-Language-Scheme-2011-12.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/OLC%20Framework%20Document%20-%20FINAL%20-%20September11%20(signed).pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/OLC-Code-of-Practice-for-Members-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/OLC-Operating-framework-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/OLC-Member-expenses-process-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/OLC-Rules-of-Procedure-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/OLC-schedule-of-matters-reserved-to-the-OLC-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/OLC-Scheme-of-Delegations-2012.pdf
                   
welsh/ 5 pages
http://www.legalombudsman.org.uk/downloads/documents/official_docs/welsh/Polisi-mynediad-at-wybodaeth-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/welsh/Gweithdrefn-cwynion-am-wasanaeth-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/welsh/Polisi-rheoli-cyswllt-annerbyniol-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/welsh/Polisi-addasiadau-rhesymol-2012.pdf
http://www.legalombudsman.org.uk/downloads/documents/official_docs/welsh/Adroddiad-blynyddol-i-Gomisiynydd-y-Gymraeg-ar-Gynllun-Iaith-Gymraeg-Ombwdsmon-y-Gyfraith-2011-12.pdf
              
press_releases/ 5 pages
http://www.legalombudsman.org.uk/downloads/documents/press_releases/Publishing_decisions_press_release.pdf
http://www.legalombudsman.org.uk/downloads/documents/press_releases/Press-Release-Lawyer-held-to-account-141111.pdf
http://www.legalombudsman.org.uk/downloads/documents/press_releases/Press-Release-Naming-lawyers-Protecting-consumers-111104.pdf
http://www.legalombudsman.org.uk/downloads/documents/press_releases/111007%20Press%20release%20Endorsement%20for%20the%20Office%20for%20Legal%20Complaints%20final.pdf
http://www.legalombudsman.org.uk/downloads/documents/press_releases/press_release_court_action110816.pdf
              
pressreleases/ 1 pages
http://www.legalombudsman.org.uk/downloads/documents/pressreleases/Legal_Ombudsman_Media_Release_041010.pdf
              
publications/ 34 pages
http://www.legalombudsman.org.uk/downloads/documents/publications/LeO_bus_plan_2013_final_130328.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/guide_good_complaints_handling_v1_121010.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/consume_guide_costs_final_120302.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Ombudsman-view-good-costs-service.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/heretohelp_single_v0.1.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Scheme_rules_130201_final.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/costs_report_final_120305.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/here-to-help-easy-read-leaflet.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/The-price-of-separation-LeO-report.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Using-a-divorce-lawyer-ten-helpful-tips.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/conveyancing_report_v3_121210.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Ten-helpful-tips-conveyancing.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Annual_report_2011_2012_Final_v1.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Annual_Report_2010_2011_Final_v1.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Annual_Report_2009_2010_Final_v1.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/how_to_complain_to_your_lawyer_v2_130201_BW.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/how_to_complain_to_your_lawyer_v2_130201.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/guide_good_complaints_handling_v1_121010_BW.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Consumer-guide-costs-BW.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Ombudsman-view-good-costs-service-BW.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/MP%20pack_v0.1_110504.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/heretohelp_screen_v0.1.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Heretohelp_easy_read.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/A3%20poster_Final_110420.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/LeO_bus_plan_2012_final_280312.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Business_plan_2011_12_v1.3_110408.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Business-Plan-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/CSS_results_2011-12.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Legal-Ombudsman-Stakeholder-Survey-2011.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Part-A-First-Tier-complaints-YouGov-180912-Final.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Part-B-premature-complaints-report-YouGov-180912-Final.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Complaints-Combined-executive-summary-YouGov-Final.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/Consumer_confusion_report.pdf
http://www.legalombudsman.org.uk/downloads/documents/publications/LeO_GGCH_v1.pdf
              
work_other_bodies/ 11 pages
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/120711-MoU-PPO-and-Legal-Ombudsman.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/120106-MoU-claims-management-reg-and-LeO.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/110101_Cost_Lawyers_Standards_Board.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/20091217_lsb_and_olc_mou-FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/100222-Legal-Ombudsman-and-Legal-Services-Consumer-Panel-MoU-FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/100106-MoU-Legal-Ombudsman-and-SRA-FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/FINAL-Signed-MoU-BSB-and-LeO.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/Signed-MoU-Legal-Ombudsman-and-CLC-FINAL.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/MoU-IPS-and-LeO-agreed-and-signed-May-2010.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/IPReg_MoU.pdf
http://www.legalombudsman.org.uk/downloads/documents/work_other_bodies/OISC_MoU.pdf
    
lawyers/ 6 pages
Legal Ombudsman - Are you a lawyer?
Legal Ombudsman - Case fee guidance
Legal Ombudsman - Complaint categories
Legal Ombudsman - Lawyer FAQs
Legal Ombudsman - Are you a lawyer?
Legal Ombudsman - Customer signposting
    
leo-news/ 11 pages
Welcome to LeO News
LeO News - Issue 1
LeO News - A warm welcome from the Chair of the Board, Elizabeth France
LeO News - Sampson says
LeO News - Take Two
LeO News - Knowledge update
LeO News - Equality matters
LeO News - Over to you
LeO News - In response: our current consultations
LeO News - Get LinkedIn with LeO
LeO News - Stats and facts: our stakeholder survey
         
issue-2/ 9 pages
LeO News - Issue 2
LeO News - On board
LeO News - Sampson says
LeO News - Take Two
LeO News - Knowledge update
LeO News - Equality matters
LeO News - Over to you
LeO News - In response
LeO News - Stats and facts
         
issue-4/ 8 pages
LeO News - Issue 4
LeO News - On board
LeO News - Sampson says
LeO News - Charity begins at LeO
LeO News - The price of separation
LeO News - Take two
LeO News - Knowledge update
LeO News - In response
    
news/ 4 pages
Legal Ombudsman - News homepage
Legal Ombudsman - Press releases
Legal Ombudsman - News archive
Legal Ombudsman - News homepage
    
ombudsman-decision-data/ 6 pages
Ombudsman decision data
Legal Ombudsman - Data and decisions
Legal Ombudsman - Data and decisions
Legal Ombudsman - Ombudsman decisions detailed reports
Legal Ombudsman - Ombudsman decisions FAQs
http://www.legalombudsman.org.uk/ombudsman-decision-data/Ombudsman-decision-data.pdf
    
publications/ 2 pages
Legal Ombudsman - Publications
Legal Ombudsman - Publications
    
research-decisions/ 6 pages
Legal Ombudsman - Research and data
Legal Ombudsman - Research and data
Legal Ombudsman - Complaints data
Legal Ombudsman - Ombudsmans decisions
Legal Ombudsman - Publishing decisions FAQs
Legal Ombudsman - Research and data
         
data_charts/ 6 pages
http://www.legalombudsman.org.uk/research-decisions/data_charts/who_complained_to_us.pdf
http://www.legalombudsman.org.uk/research-decisions/data_charts/who_was_complained_about.pdf
http://www.legalombudsman.org.uk/research-decisions/data_charts/What_were_the_complaints_about_by%20area_of_law.pdf
http://www.legalombudsman.org.uk/research-decisions/data_charts/What_were_the_areas_of_law_by_regulator.pdf
http://www.legalombudsman.org.uk/research-decisions/data_charts/what_were_the_complaints_about.pdf
http://www.legalombudsman.org.uk/research-decisions/data_charts/what_were_the_complaints_about_by_regulator.pdf