Professional learning courses
In January 2013, the Legal Ombudsman began running courses on complaint handling for the legal profession. The courses focus on first tier complaints handling and best practice and understanding the Legal Ombudsman’s complaints process.
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The Legal Ombudsman responded to the SRA consultation on Looking to the Future in September 2016 Final response to...
Please complete this form if you want to authorise another person to act on your behalf. You could ask...
The Legal Ombudsman responded to the Competition and Markets Authority’s Legal Services Market Study Interim Report in August 2016....
This factsheet explains how we investigate complaints about claims management companies that have closed or ceased trading; including how...
Appendix 1 -Budget consultation responses Appendix 2 – Strategy consultation responses
The Legal Ombudsman has set out its strategy 2016-17 and business priorities for the final year of this three...
Complete this complaint form Word / Pdf Please complete this form electronically, then save to your computer and email...
Complete this complaint form Word / Pdf Please refer to our factsheet “Here to help sort out problems with...
This policy statement summarises how we approach the publication of decisions, how we will use this information to raise...
We published our strategy for 2014-2017 in January 2014 following consultation with and feedback from our stakeholders. This included...
In February we responded to a consultation from the Legal Services Board (LSB): Draft business plan 2016/17. They sought...
In February we responded to a consultation from the Financial Conduct Authority (FCA): Rules and guidance on payment protection...
CFA case study
Interview with a complainant
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