Professional learning courses
In January 2013, the Legal Ombudsman began running courses on complaint handling for the legal profession. The courses focus on first tier complaints handling and best practice and understanding the Legal Ombudsman’s complaints process.
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This factsheet explains how we investigate complaints about claims management companies that have closed or ceased trading; including how...
Appendix 1 -Budget consultation responses Appendix 2 – Strategy consultation responses
The Legal Ombudsman has set out its strategy 2016-17 and business priorities for the final year of this three...
This policy statement summarises how we approach the publication of decisions, how we will use this information to raise...
As a consumer, you have the right to expect your lawyer to be clear about how much they are...
We published our strategy for 2014-2017 in January 2014 following consultation with and feedback from our stakeholders. This included...
In February we responded to a consultation from the Legal Services Board (LSB): Draft business plan 2016/17. They sought...
In February we responded to a consultation from the Financial Conduct Authority (FCA): Rules and guidance on payment protection...
Find out who can use our service, what type of problems we can resolve and when you can bring…
Explains when and how you should complain to your legal service provider; including who to complain to and when…
You can use this handy template to complain to your provider.
Factsheet3-Investigating-your-complaint Large print version
CFA case study
Interview with a complainant
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