Courses and Decisions

We aim to help claims management companies and legal service providers improve their service. We do this through our training courses, videos and regular feedback.

You can also get more information about our ombudsman decisions and complaints data here.

Professional learning courses

Our courses focus on first tier complaints handling and best practice. We aim to help service providers understand the Legal Ombudsman’s investigation process and how to introduce different aspects of complaint handling and customer care.

Upcoming courses

Legal courses:

Learning from Complaints for Barristers

  • 5-7pm, 27th June, St Philips Chambers, Birmingham

CMC courses:

Human Factors: How to avoid service failings

  • 9:30am-12:30pm, 26 September, University of Law, Manchester

Communication in dispute settings

  • 1:30-4:30pm, 26 September, University of Law, Manchester

Remedies and Learning from Complaints for the claims management industry

  • 1-4:30pm, 9 October, University of Law, London

How to register

To register for the course please complete the registration form.

Register for course

Or you can download and fill-in  this registration form and then send to:

Email: courses@legalombudsman.org.uk
Telephone: 0121 245 3187

Once we have received your registration form we will be in touch to confirm your place on the course.

Our courses

We regularly run the courses that are led by our ombudsmen.

They are half-day courses, which take place around the country and are interactive and use case studies as well as presentations.

For more information about the courses please view the course overviews below.

CMC courses:

Course: Remedies and Learning from Complaints for the claims management industry

Course: Human Factors: How to avoid service failings

Course: Communication in dispute settings

Legal courses:

Course: Learning from Complaints for barristers

Course: Remedies and Learning from Complaints for the legal profession

Details will appear on this page when new course dates are set but for further information about courses please email: courses@legalombudsman.org.uk

Publications

Delay and failure to progress claims

Interview with a complainant

Something wrong with this page?

Help us improve

 

Please don’t include any personal/ financial information.

Your Name (required)

Your Email (required)

Subject

What went wrong?/Or what were you looking for?