Professional learning courses
Led by our ombudsmen, our courses focus on first tier complaints handling and best practice. We aim to help service providers understand the Legal Ombudsman’s investigation process and how to introduce different aspects of complaint handling and customer care. We do this using a combination of case studies, Q&A and presentations.
Details will appear on this page when new course dates are set but for further information about courses please email: firstname.lastname@example.org
These courses are free to attend and are available to professionals who work for a company/firm regulated under the Legal Services Act.
- Accident Management Claim (AMC)0
- Administrative documents0
- Annual reports0
- Audit and Risk Committee0
- Board papers0
- Case summaries0
- Closed consultations0
- Closed tenders0
- CMC case study0
- Complaint form0
- Consultation feedback0
- Consultation responses0
- Consumer guides0
- Corporate reporting0
- Current consultations0
- Easy read0
- Fact sheets0
- Gifts and hospitality0
- Governance and framework0
- Guidance and resources0
- Open letters0
- Our board0
- Our policies0
- Packaged Bank Account0
- Payment protection insurance (PPI)0
- Press releases0
- Public interest case0
- Remuneration and Nomination Committee0
- Research and Surveys0
- Scheme rules0
- Service provider guides0
- Strategy and budget0
- Terms of reference0
- Thematic reports0
- Welsh Language0
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The Office for Legal Complaints’ (OLC) Annual Report and Accounts 2017-18 contains performance and financial information about the Legal...
The Legal Ombudsman has a service complaint procedure for anyone who is unhappy with the level of service we have provided....
On 4 July 2018, the Legal Ombudsman (LeO) responded to a Green Paper issued by the Department for Business, Energy and Industrial Strategy (BEIS) on ‘modernising...
On 15 June, the Legal Ombudsman (LeO) responded to a consultation issued by the Solicitors Regulation Authority (SRA) on ‘balancing cost and...
The Legal Ombudsman and SRA have published research on Better Information in the Legal Services Market which highlights the...
Find out who can use our service, what type of problems we can resolve and when you can bring…
Explains when and how you should complain to your legal service provider; including who to complain to and when…
Find out about how our investigation process works, what we’ll need from you and what you can expect from…
Find out how our process differs when a service provider is closed and what you need to consider.
Find out about our values and customer service principles.
Find out more about what sort of complaints we can consider in the field of accident management.
Delay and failure to progress claims
Interview with a complainant
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