Professional learning courses
Our courses focus on first tier complaints handling and best practice. We aim to help service providers understand the Legal Ombudsman’s investigation process and how to introduce different aspects of complaint handling and customer care.
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The Legal Ombudsman provides an independent and impartial service to its customers which is underpinned by a commitment to...
The Legal Ombudsman has published research on the Language of Complaints, which highlights how the type of language used...
The Office for Legal Complaints’ (OLC) Annual Report and Accounts 2016-17 contains performance and financial information about the Legal...
The Tripartite Operating Protocol is an agreement between the Ministry of Justice (MoJ), the Legal Services Board (LSB) and the...
We can look at the service provided by the accident management company to you. So we can look at...
Bar Council response to consultation BBA, FLA and UKCA joint response to consultation CILEx response to consultation CLC response...
We have published a consultation on our strategy for 2017-2020. The consultation on our draft strategy will close on...
The Office for Legal Complaints’ (OLC) Annual Report and Accounts 2015-16 contains performance and financial information about the Legal...
We are seeking information and evidence-based views about how the Legal Ombudsman can ensure its Scheme Rules remain fit...
The Legal Ombudsman responded to the SRA consultation on Looking to the Future in September 2016 Final response to...
Please complete this form if you want to authorise another person to act on your behalf. You could ask...
The Legal Ombudsman responded to the Competition and Markets Authority’s Legal Services Market Study Interim Report in August 2016....
CFA case study
Interview with a complainant
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