Professional learning courses
In January 2013, the Legal Ombudsman began running courses on complaint handling for the legal profession. The courses focus on first tier complaints handling and best practice and understanding the Legal Ombudsman’s complaints process.
- Administrative documents0
- Annual reports0
- Audit and Risk Committee0
- Case summaries0
- Cases about buying property0
- Cases about civil litigation0
- Cases about criminal law0
- Cases about employment law0
- Cases about family law0
- Cases about immigration and asylum0
- Cases about personal injury0
- Cases about wills and probate0
- Cases from Claims management complaints0
- Closed consultations0
- Closed tenders0
- CMC case study0
- Complaint form0
- Consultation feedback0
- Consultation responses0
- Consumer guides0
- Easy read0
- Fact sheets0
- Gifts and hospitality0
- Governance and framework0
- Learning from complaints0
- Open letters0
- Our board0
- Our policies0
- Press releases0
- Public interest case0
- Remuneration and Nomination Committee0
- Research and Surveys0
- Scheme rules0
- Service provider guides0
- Strategy and budget0
- Terms of reference0
- Thematic reports0
- Welsh Language0
This factsheet explains how we investigate complaints about claims management companies that have closed or ceased trading; including how...
Appendix 1 -Budget consultation responses Appendix 2 – Strategy consultation responses
The Legal Ombudsman has set out its strategy 2016-17 and business priorities for the final year of this three...
This policy statement summarises how we approach the publication of decisions, how we will use this information to raise...
We published our strategy for 2014-2017 in January 2014 following consultation with and feedback from our stakeholders. This included...
In February we responded to a consultation from the Legal Services Board (LSB): Draft business plan 2016/17. They sought...
In February we responded to a consultation from the Financial Conduct Authority (FCA): Rules and guidance on payment protection...
Find out who can use our service, what type of problems we can resolve and when you can bring…
Explains when and how you should complain to your legal service provider; including who to complain to and when…
You can use this handy template to complain to your provider.
Factsheet3-Investigating-your-complaint Large print version
Factsheet 4 – Complaining about closed service providers Large print version
CFA case study
Interview with a complainant
Something wrong with this page?
Please don’t include any personal/ financial information.