Professional learning courses
Our courses focus on first tier complaints handling and best practice. We aim to help service providers understand the Legal Ombudsman’s investigation process and how to introduce different aspects of complaint handling and customer care.
- Accident Management Claim (AMC)0
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- Closed consultations0
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- CMC case study0
- Complaint form0
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The Legal Ombudsman and SRA have published research on Better Information in the Legal Services Market which highlights the...
Find out who can use our service, what type of problems we can resolve and when you can bring…
Explains when and how you should complain to your legal service provider; including who to complain to and when…
Find out about how our investigation process works, what we’ll need from you and what you can expect from…
Find out how our process differs when a service provider is closed and what you need to consider.
Find out about our values and customer service principles.
Find out more about what sort of complaints we can consider in the field of accident management.
Factsheet 7 – Investigating complaints – Information for service providers Larger print version
Following a period of consultation which ran from 13 December 2017 – 16 January 2018, the Legal Ombudsman produced...
Following our period for representations which ran from 2 February to 2 March 2018, the Legal Ombudsman is publishing an...
On 13 February, the Legal Ombudsman responded to the Legal Services Board’s (LSB) consultation on its new draft strategy for 2018-21....
On 5 February, the Legal Ombudsman responded to the final report of the Competition and Markets Authority’s Legal Services Market...
Delay and failure to progress claims
Interview with a complainant
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