Courses and Decisions

We aim to help claims management companies and legal service providers improve their service. We do this through our training courses, videos and regular feedback.

You can also get more information about our ombudsman decisions and complaints data here.

Professional learning courses

Led by our ombudsmen, our courses focus on first tier complaints handling and best practice. We aim to help service providers understand the Legal Ombudsman’s investigation process and how to introduce different aspects of complaint handling and customer care. We do this using a combination of case studies, Q&A and presentations.

Details will appear on this page when new course dates are set but for further information about courses please email: courses@legalombudsman.org.uk

These courses are free to attend and are available to professionals who work for a company/firm regulated under the Legal Services Act.

Upcoming courses

Legal courses:

Remedies and learning from complaints for the legal profession

  • 1-5pm, 12 December, University of Law, London

Claims management complaint (CMC) courses:

Human Factors: How to avoid service failings

  • 9:30am-12:30pm, 26 September, University of Law, Manchester

Communication in dispute settings

  • 1:30-4:30pm, 26 September, University of Law, Manchester

Remedies and Learning from Complaints for the claims management industry

  • 1-4:30pm, 9 October, University of Law, London

Other courses:

Complaint Handling for Barristers with Liverpool Law Society

  • 2:45-4:45pm, Liverpool

(to book your place on this course, please visit Liverpool Law Society)

How to register

To register for the course please complete the registration form.

Register for course

Or you can download and fill-in  this registration form and then send to:

Email: courses@legalombudsman.org.uk
Telephone: 0121 245 3187

Once we have received your registration form we will be in touch to confirm your place on the course.

Publications

Delay and failure to progress claims

Interview with a complainant

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