Governance and framework

  • 2018-19 Business Plan and Budget
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    2018-19 Business Plan and Budget

    Following a period of consultation which ran from 13 December 2017 – 16 January 2018, the Legal Ombudsman produced...

  • Tripartite Operating Protocol
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    Tripartite Operating Protocol

    The Tripartite Operating Protocol is an agreement between the Ministry of Justice (MoJ), the Legal Services Board (LSB) and the...

  • Our framework
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    Our framework

    The Legal Ombudsman was established by the Office for Legal Complaints (OLC). The OLC is accountable to Parliament through...

  • Memoranda of understanding (MoUs)
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    Memoranda of understanding (MoUs)

    To carry out our role effectively, we need to work cooperatively with a number of other organisations. These include...