Case summaries

  • Case study 1
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    Case study 1

    Complaint about unjustified fees

    Mr S was contacted at home by a claims management company (CMC) who offered to explore whether he had...

  • Case study 2
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    Case study 2

    Complaint about poor cost information and incorrect application of T&Cs

    Miss B signed up with a claims management company (CMC) in January 2015. She felt she had been mis-sold...

  • Case study 3
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    Case study 3

    Complaint about failure to progress and delay

    In October 2013, Miss C instructed Claims Management Company One (CMC One) to pursue a claim for mis-sold financial...

  • Case study 4
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    Case study 4

    Complaint about unjustified fees

    In August 2012, Mrs M instructed a claims management company (CMC) to pursue a claim for mis-sold Payment Protection...

  • Case study 5
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    Case study 5

    Complaint about failure to gain the correct authority and to keep parties updated

    In December 2014, Mrs G instructed a claims management company (CMC) to make a claim for mis-sold Payment Protection...

  • Case study 7
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    Case study 7

    Complaint about unclear costs, delay and poor communication

    Mrs X used a claims management company (CMC) because she believed she had been charged unfairly by a large...

  • Case study 8
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    Case study 8

    Complaint about failure to progress and delay

    In July 2013, Mrs F instructed a claims management company (CMC) to make a claim on her behalf for...

  • Case study 9
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    Case study 9

    Complaint about unjustified fees

    Mrs Z instructed a claims management company (CMC) to reclaim Payment Protection Insurance (PPI) on her behalf on a...

  • Case study 10
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    Case study 10

    Complaint about failure to advise

    In October 2014, Miss W instructed a claims management company (CMC) to assist her in making a claim for...

  • Case study 11
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    Case study 11

    Complaint about failure to progress and delay

    Mr A used a claims management company (CMC) to reclaim Payment Protection Insurance (PPI) from his bank in 2012....