Case summaries

  • Summary 3
    2

    Summary 3

    Area of law: Wills and probate Complaint reason(s): Failure to follow instructions Remedy: None – no poor service Outcome:...

  • Summary 5
    1

    Summary 5

    Area of law: Probate Complaint reason(s): Costs information deficient, costs excessive, failure to follow instructions Remedy: To pay compensation...

  • Summary 6
    0

    Summary 6

    Area of law: Wills and probate Complaint reason(s): Costs excessive, costs information deficient Remedy: No remedy Outcome: Ombudsman’s decision...

  • Summary 7
    7

    Summary 7

    Area of law: Will writing Complaint reason(s): Conduct, failure to follow instructions Remedy: No remedy Outcome: Ombudsman decision rejected...

  • Summary 8
    0

    Summary 8

    Area of law: Wills and probate Complaint reason(s): Costs excessive Remedy: Apologise, to pay compensation inconvenience/distress caused Outcome: Ombudsman...

  • Summary 10
    1

    Summary 10

    Area of law: Wills and probate Complaint reason(s): Delay, costs excessive, failure to advise, costs information deficient, failure to...

  • Summary 11
    0

    Summary 11

    Area of law: Wills and probate Complaint reason(s): Delay, failure to follow instructions, failure to keep informed Remedy: To...

  • Summary 12
    0

    Summary 12

    Area of law: Wills and probate Complaint reason(s): Conduct; costs excessive; cost information deficient Remedy: £100 compensation to each...

  • Summary 13
    2

    Summary 13

    Area of law: Wills and probate Complaint reason(s): Other (failure to accurately record a meeting) Remedy: None Outcome: Ombudsman...

  • Summary 14
    0

    Summary 14

    Area of law: Wills Complaint reason(s): Costs information deficient, Costs excessive, failure to advise Remedy: To apologise, to pay...

  • Summary 15
    0

    Summary 15

    Area of law: Wills (drafting) Complaint reason(s): Failure to keep papers safe Remedy: To pay £400 compensation Outcome: Ombudsman...

  • Summary 16
    0

    Summary 16

    Area of law: Wills (drafting) Complaint reason(s): Failure to follow instructions Remedy: No remedy Outcome: Ombudsman decision rejected by...

  • Summary  17
    0

    Summary 17

    Area of law: Will writing Complaint reason(s): Conduct; failure to follow instructions; Remedy: No remedy Outcome: Ombudsman decision rejected...

  • Summary 6
    1

    Summary 6

    Area of law: Personal injury Complaint reason(s): Failure to investigate complaint, failure to progress, failure to follow instructions, potential...

  • Summary 10
    0

    Summary 10

    Area of law: Personal injury Complaint reason(s): Failure to follow instructions; other Remedy: £150 compensation Outcome: Ombudsman’s decision accepted...

  • Summary 2
    0

    Summary 2

    Area of law: Immigration and asylum Complaint reason(s): Conduct Remedy: No remedy Outcome: Ombudsman’s decision rejected by complainant Mr...

  • Summary 3
    0

    Summary 3

    Area of law: Immigration and asylum Complaint reason(s): Failure to release files Remedy: No remedy Outcome: Ombudsman’s decision rejected...

  • Summary 5
    0

    Summary 5

    Area of law: Immigration and asylum Complaint reason(s): Failure to advise, failure to investigate complaint Remedy: No remedy Outcome:...

  • Summary 8
    0

    Summary 8

    Area of law: Immigration and asylum Complaint reason(s): Failure to follow instructions, failure to keep informed, failure to deal...

  • Summary 9
    0

    Summary 9

    Area of law: Immigration and asylum Complaint reason(s): Failure to follow instructions Remedy: To refund fees already paid of...

  • Summary  11
    0

    Summary 11

    Area of law: Immigration and asylum Complaint reason(s): Failure to advise; failure to respond to complaint Remedy: £150 compensation...

  • Summary 3
    0

    Summary 3

    Area of law: Family law Complaint reason(s): Failure to keep the complainant informed; failure to follow instructions Remedy: Compensation...

  • Summary 4
    1

    Summary 4

    Area of law: Family law Complaint reason(s): Delay; failure to follow instructions; failure to keep informed; failure to advise...

  • Summary 5
    0

    Summary 5

    strong>Area of law: Family law (divorce) Complaint reason(s): Failure to advise; failure to progress Remedy: None – no poor...

  • Summary 6
    0

    Summary 6

    Area of law: Family law Complaint reason(s): Failure to follow instructions Remedy: To pay £300 compensation for any inconvenience...

  • Summary 7
    0

    Summary 7

    Area of law: Family law Complaint reason(s): Other Remedy: To pay compensation for emotional impact and/or disruption caused Outcome:...

  • Summary 8
    0

    Summary 8

    Area of law: Family law Complaint reason(s): Costs information deficient Remedy: To apologise Outcome: Ombudsman’s decision rejected by complainant...

  • Summary 9
    0

    Summary 9

    Area of law: Family law Complaint reason(s): Failure to reply, failure to progress, delay Remedy: To pay £400 compensation...

  • Summary 10
    0

    Summary 10

    Area of law: Family law Complaint reason(s): Costs information deficient Remedy: No remedy required Outcome: Ombudsman decision rejected by...

  • Summary 11
    0

    Summary 11

    Area of law: Family law Complaint reason(s): Failure to follow instructions Remedy: To pay compensation for emotional impact and/or...

  • Summary 12
    0

    Summary 12

    Area of law: Family law Complaint reason(s): Failure to advise, delay Remedy: To reduce fees, to pay compensation Outcome:...

  • Summary 13
    0

    Summary 13

    Area of law: Family law Complaint reason(s): Delay, costs information deficient, costs excessive Remedy: To limit fees to a...

  • Summary 14
    0

    Summary 14

    Area of law: Family law Complaint reason(s): Costs excessive, costs information deficient Remedy: No remedy Outcome: Ombudsman decision rejected...

  • Summary 15
    0

    Summary 15

    Area of law: Family law Complaint reason(s): Conduct, failure to advise Remedy: £50 compensation Outcome: Ombudsman decision accepted by...

  • Summary  16
    0

    Summary 16

    Area of law: Family law Complaint reason(s): Failure to follow instructions Remedy: To pay compensation for emotional impact and/or...

  • Summary 1
    1

    Summary 1

    Area of law: Employment Complaint reason(s): Delay, failure to advise, failure to negotiate Remedy: To pay £100 compensation and...

  • Summary 2
    0

    Summary 2

    Area of law: Employment Complaint reason(s): Delay; failure to keep informed; failure to advise Remedy: £50 refund and £50...

  • Summary 3
    0

    Summary 3

    Area of law: Employment Complaint reason(s): Failure to keep informed, failure to advise, failure to follow instructions Remedy: To...

  • Summary 4
    1

    Summary 4

    Area of law: Employment Complaint reason(s): Delay, costs information deficient, costs excessive, failure to advise Remedy: To reduce the...

  • Summary 5
    0

    Summary 5

    Area of law: Employment Complaint reason(s): Failure to keep informed, delay Remedy: To refund fees, to waive unpaid fees...

  • Summary 6
    1

    Summary 6

    Area of law: Employment Complaint reason(s): Failure to advise, failure to keep informed, delay Remedy: No remedy Outcome: Ombudsman...

  • Summary 7
    0

    Summary 7

    Area of law: Employment Complaint reason(s): Failure to keep informed, failure to follow instructions, failure to advise Remedy: None...

  • Summary 7
    0

    Summary 7

    Area of law: Criminal law Complaint reason(s): Failure to follow instructions; failure to progress Remedy: No remedy Outcome: Ombudsman’s...

  • Summary 10
    0

    Summary 10

    Area of law: Criminal law Complaint reason(s): Failure to follow instructions; failure to investigate complaint internally; Remedy: None Outcome:...

  • Summary 4
    0

    Summary 4

    Area of law: Litigation Complaint reason(s): Costs information deficient, failure to advise, failure to keep informed Remedy: To refund...

  • Summary 1
    0

    Summary 1

    Area of law: Commercial property – sales/purchases Complaint reason(s): Failure to advise Remedy: Pay a refund of £172.50 in...

  • Summary 2
    0

    Summary 2

    Area of law: Residential conveyancing Complaint reason(s): Failure to progress Remedy: None (apart from an apology suggested for failing...

  • Summary 3
    1

    Summary 3

    Area of law: Residential conveyancing Complaint reason(s): Failure to follow instructions; potential misconduct Remedy: Refund of £1,974.00 paid plus...

  • Summary 4
    0

    Summary 4

    Area of law: Residential conveyancing Complaint reason(s): Failure to advise Remedy: None – no poor service Outcome: Ombudsman’s decision...

  • Summary 5
    0

    Summary 5

    Area of law: Residential conveyancing Complaint reason(s): Failure to keep informed Remedy: To apologise for failing to keep complainant...

  • Summary 6
    0

    Summary 6

    Area of law: Residential conveyancing Complaint reason(s): Delay, failure to advise Remedy: No remedy Outcome: Ombudsman decision rejected by...

  • Summary 8
    0

    Summary 8

    Area of law: Residential conveyancing Complaint reason(s): Failure to advise, failure to keep informed Remedy: No remedy Outcome: Ombudsman’s...

  • Summary 10
    0

    Summary 10

    Area of law: Residential conveyancing Complaint reason(s): Failure to progress, failure to investigate complaint internally Remedy: To pay £500...

  • Summary 11
    0

    Summary 11

    Area of law: Conveyancing Complaint reason(s): Failure to advise; failure to follow instructions Remedy: Compensation of £2,500 towards expenses...