• How are you funded?

    By on October 8, 2014

    We get the vast majority of our funding from the annual fee that service providers pay to their regulators....

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    Legal Ombudsman
  • What are case fees?

    By on October 23, 2014

    The Legal Services Act 2007 says that we must set a structure for charging a fee (a “case fee”)...

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    Legal Ombudsman
  • How much is the case fee?

    By on October 23, 2014

    The case fee is currently set at £400.

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    Legal Ombudsman
  • Do you always charge a case fee?

    By on October 23, 2014

    No. There are some circumstances where we will waive the case fee. These are where the complaint was: a)...

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    Legal Ombudsman
  • How do I pay a case fee?

    By on October 23, 2014

    Our Finance Team will send out an invoice for the case fee once we have closed the case file...

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    Legal Ombudsman
  • How do we decide whether or not to waive the case fee?

    By on October 23, 2014

    The decision to waive a case fee will depend on the outcome of the investigation. Where we find either...

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    Legal Ombudsman
  • If the complainant withdraws their complaint will the Ombudsman waive the case fee?

    By on October 23, 2014

    We will only be able to waive the case fee if we can also satisfy ourselves that the service...

    2
    Legal Ombudsman
  • How can I contact you?

    By on October 2, 2014

    You can contact us by telephone on 0300 555 0333, email us at enquiries@legalombudsman.org.uk, use our complaint form or...

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    Legal Ombudsman
  • What is your address for service of legal documents?

    By on October 23, 2014

    Please contact us on 0300 555 0333 or email us at enquiries@legalombudsman.org.uk for an address for service of legal...

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    Legal Ombudsman