Helping the public

We’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

Find out more about how we can help

Helping service providers

We can help legal service providers and claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.


  • Profile of claims management consumers revealed

    15 November, 2017 Consumers using claims management companies (CMCs) are more likely to have lower incomes, watch Strictly Come Dancing and use Facebook, latest research shows. The revealing insights...

  • Legal Ombudsman announces new Chief Ombudsman

    8 November, 2017 The Legal Ombudsman has appointed Rebecca Marsh from the Parliamentary and Health Service Ombudsman (PHSO) as its new Chief Ombudsman. Rebecca, who is currently the Executive...

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