• 26 April 2016 – OLC Agreed Board Minutes

    By on January 31, 2017

    26 April 2016 – OLC Agreed Board Minutes

    0
    Legal Ombudsman
  • 9 March 2016 – OLC Agreed Board Minutes

    By on January 31, 2017

    9 March 2016 – OLC Agreed Board Minutes

    0
    Legal Ombudsman
  • 26 January 2016 – OLC Agreed Board Minutes

    By on January 31, 2017

    26 January 2016 – OLC Agreed Board Minutes

    0
    Legal Ombudsman
  • Board minutes – Archives 2015

    By on January 31, 2017

    9 December 2015 – OLC Agreed Board Minutes (pdf – opens in new window) 20 October 2015 – OLC...

    0
    Legal Ombudsman
  • Strategy and Business Plan consultation 2017-2020

    By on January 30, 2017

    We have published a consultation on our strategy for 2017-2020. The consultation on our draft strategy will close on...

    0
    Legal Ombudsman
  • Guidance: Our approach to remedies

    By on November 28, 2016

    This guidance looks at our approach to deciding on appropriate remedies when there has been poor service.  

    1
    Legal Ombudsman
  • Complaint handlers guide

    By on November 14, 2016

    A guide for legal service providers with key information about the Legal Ombudsman’s service

    4
    Legal Ombudsman
  • Signposting pack

    By on November 16, 2016

    Signposting pack for legal service providers.

    0
    Legal Ombudsman
  • Annual Report 2015-16

    By on November 8, 2016

    The Office for Legal Complaints’ (OLC) Annual Report and Accounts 2015-16 contains performance and financial information about the Legal...

    0
    Legal Ombudsman
  • Scheme Rules Call for Evidence

    By on October 26, 2016

    We are seeking information and evidence-based views about how the Legal Ombudsman can ensure its Scheme Rules remain fit...

    0
    Legal Ombudsman