• What problems can you help resolve?

    By on August 29, 2014

    We can investigate lots of different types of legal service problems; for instance, if you’ve had poor service when:...

    97
    Legal Ombudsman
  • When can I bring a complaint to you?

    By on August 29, 2014

    Once you have made a complaint to your service provider, they have up to eight weeks to respond. If...

    15
    Legal Ombudsman
  • What evidence do you need to look into the complaint?

    By on September 1, 2014

    As part of looking into the problem raised with us, your investigator will ask both parties to provide us...

    25
    Legal Ombudsman
  • How do you work?

    By on August 29, 2014

    When you contact us, we will ask you to send us a copy of your complaint and copies of...

    11
    Legal Ombudsman
  • How do you sort out problems?

    By on August 28, 2014

    Our job is to look at complaints about legal service providers in a fair and independent way – we...

    28
    Legal Ombudsman
  • How will you resolve the complaint?

    By on September 1, 2014

    From the start of the investigation and throughout it, we will look for opportunities to resolve the problem by...

    9
    Legal Ombudsman
  • What if we can’t agree about how to resolve my complaint?

    By on September 1, 2014

    If, during our investigation, there is no agreement about resolving the complaint, the investigator will write a report that...

    21
    Legal Ombudsman
  • When can’t you help?

    By on August 29, 2014

    We are unable to: Provide legal advice or represent you in legal proceedings. Recommend service providers or check whether...

    19
    Legal Ombudsman
  • Do you consider complaints about professional negligence?

    By on October 8, 2014

    Our job is not to decide whether what happened amounted to professional negligence or if there has been a...

    30
    Legal Ombudsman
  • Can I ask for an ombudsman’s decision?

    By on September 1, 2014

    If you disagree with the investigator’s recommendation in the recommendation report, you can ask for an ombudsman’s decision. The...

    8
    Legal Ombudsman