Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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Helping CMCs

Claims management professional talking to coupleWe can help claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.

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  • LeO News – Edition 19 released

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition: read all about our research with the SRA into first-tier complaints; find out more about the Head of Regulatory Policy at ICAEW in our Q&A; and hear about latest news, research and...

  • Legal Ombudsman launches new Scheme Rules

    11 April 2018 Today, the Legal Ombudsman is publishing its new Scheme Rules, which will be effective from Monday 16 April 2018. These have been approved by the Legal Services Board. Only minor changes have...

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