• Customer satisfaction survey results 2012-2013

    By on January 19, 2015

    Thank you to everyone that has taken part in our customer satisfaction surveys. This summary details the results of...

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    Legal Ombudsman
  • Research by Queen Margaret University: Models of Alternative Dispute Resolution, October 2014

    By on January 19, 2015

    This research, by Queen Margaret University, looks at Models of Alternative Dispute Resolution (ADR). The purpose of this research...

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    Legal Ombudsman
  • Board minutes – Archives 2014

    By on January 18, 2015

    15 December 2014-Agreed Board Minutes.pdf (pdf – opens in new window) 24 November 2014 – Agreed Board Minutes (pdf...

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    Legal Ombudsman
  • Board minutes – Archives 2013

    By on January 18, 2015

    16 December 2013 – Agreed Board Minutes (pdf – opens in new window) 18 November 2013 – Agreed Board...

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    Legal Ombudsman
  • Board minutes – Archives 2012

    By on January 18, 2015

    17 December 2012 – Agreed Board minutes (pdf – opens in new window) 19 November 2012 – Agreed Board...

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    Legal Ombudsman
  • Board minutes – Archives 2011

    By on January 18, 2015

    12 December 2011 – Agreed Board minutes (pdf – opens in new window) 14 November 2011 – Agreed Board...

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    Legal Ombudsman
  • Board minutes – Archives 2010

    By on January 18, 2015

    13 December 2010 – Agreed Board minutes (pdf – opens in new window) 15 November 2010 – Agreed Board...

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    Legal Ombudsman
  • Board minutes – Archives 2009

    By on January 18, 2015

    14 December 2009 – Agreed Board minutes (pdf – opens in new window) 23 November 2009 – Agreed Board...

    1
    Legal Ombudsman
  • Strategy and Budget 2014 – 2017

    By on January 14, 2015

    The Legal Ombudsman has set out its plans and budget for the period 2014 – 2017 here. (pdf, opens...

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    Legal Ombudsman
  • Complaints in focus: Wills and probate

    By on November 6, 2014

    In this report we focus on the types and causes of complaints regarding wills
    and probate related legal services. It…

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    Legal Ombudsman