• Amanda Charlton

    By on October 10, 2014

    Amanda has over 20 years legal experience working in the legal profession both as a Fellow of the Institute...

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    Legal Ombudsman
  • Jodie Handley

    By on June 6, 2016

    Jodie joined the Legal Ombudsman in early 2011 as an investigator in our legal team, before moving into the...

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    Legal Ombudsman
  • Louise Hopkins

    By on September 5, 2014

    Louise is an experienced manager, starting her career in the utilities sector and working as a Senior Account Manager....

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    Legal Ombudsman
  • Mariette Hughes

    By on October 10, 2016

    Mariette has a degree in Modern European Languages. She has an extensive background in working in customer service and...

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    Legal Ombudsman
  • Joshua Jackson

    By on January 7, 2016

    Joshua worked in banking before being employed by the Legal Ombudsman in 2011 as an investigator. He was appointed...

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    Legal Ombudsman
  • Paul Lawton

    By on October 10, 2016

    Paul worked in banking and financial services for 35 years. He was an Independent Financial Adviser for more than...

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    Legal Ombudsman
  • Simon Williams

    By on September 5, 2014

    Simon has worked in the investigation of legal complaints since starting at the Consumer Complaints Service in 2005. He...

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    Legal Ombudsman
  • Caroline Coates

    By on September 5, 2014

    Caroline Coates (non-lay member) is a litigation solicitor of over 20 years’ experience and a partner at DWF LLP....

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    Legal Ombudsman
  • Nikki Greenway

    By on September 11, 2015

    Nikki has devoted her career to working in central government, with almost twenty years’ experience in IT leadership roles....

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    Legal Ombudsman
  • Michael Kaltz

    By on September 5, 2014

    Michael Kaltz (lay member) spent the major part of his career as a partner in Ernst & Young, holding a...

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    Legal Ombudsman