The public

  • Do you accept complaints about accountants?

    By on October 23, 2014

    The Institute for Chartered Accountants England and Wales (ICAEW) can authorise their members to undertake probate activities under the...

  • What is poor service?

    By on October 8, 2014

    The types of poor service that you can ask us to investigate are varied, and might include problems such...

  • When should I complain to my service provider?

    By on September 1, 2014

    You should complain as soon as you are aware there is a problem – don’t leave it too long....

  • Can service providers charge for looking into a complaint?

    By on October 23, 2014

    Ordinarily service providers would not charge a client for investigating their complaint. If they do charge then this is...

  • Who do I complain to?

    By on September 1, 2014

    Complain to the person who handles complaints for your service provider. For example, in a solicitor’s firm there is usually...

  • How do I make sure my service provider knows I am complaining?

    By on September 1, 2014

    It’s best to put your complaint in writing so that you can set out clearly what you are unhappy...

  • What is a final response?

    By on October 23, 2014

    After making your complaint to your service provider, they may respond in several stages. Some service providers will acknowledge...

  • What do you do?

    By on October 2, 2014

    The Legal Ombudsman investigates lots of different types of legal service problems if you have been unable to resolve...

  • Who can use your service?

    By on August 29, 2014

    All members of the public that have a problem with their legal service provider can use our service. We...

  • What problems can you help resolve?

    By on August 29, 2014

    We can investigate lots of different types of legal service problems; for instance, if you’ve had poor service when:...