Ombudsman decision data

We publish this data to maintain transparency around our decision making and to encourage and support improved complaints handling by service providers.

In January 2015 we began the introduction of a new case management system. The transition to the new system led to some delays in our being able to validate and publish decision data.

The table below includes data covering the period 1 January 2015 to 31 December 2015.

The table shows:

  • - The name of each firm or lawyer where an ombudsman's decision has been made
  • - The total number of decisions made in relation to each firm or lawyer
  • - The ombudsman remedy required
Information about each ombudsman remedy and the complaint reason can be found by clicking on the relevant name.

Please note: in cases where there is no ombudsman remedy required this indicates that the ombudsman was satisfied that the customer service provided was adequate and/or that any remedy offered by the service provider was reasonable.

To fully understand this data in context you will need to find out how many cases the firm or lawyer deals with each year. This information is not held by the Legal Ombudsman.

Number of firms:
Number of decisions:
Name Number of decisions Ombudsman remedy required
If you cannot see any information relating to a decision you have selected above, the ombudsman decided that no remedy was required in the case