We have issued new guidance for first time buyers following a number of conveyancing complaints.
Conveyancing is the most complained about area of law in England and Wales – accounting for nearly a quarter (23%) of all complaints to the Legal Ombudsman, which resolved around 7,500 complaints in the last financial year. A failure to advise clients appropriately, delays, and poor costs information usually drive conveyancing related complaints to the scheme.
Checking that the appropriate planning permissions are in place, advising on any ongoing financial obligations that come with the property, and raising queries with the seller about matters such as boundary responsibilities are in the remit of conveyancing lawyers, while building and structural issues generally aren’t.
Clients should complain to their lawyer in the first instance and give them eight weeks to reply. If they don’t respond within that time, or the client is unhappy with the reply, then they can take their complaint to the Legal Ombudsman.