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Welcome to the third issue of LeO News!

Merry Christmas. This issue comes at the ideal time to reflect on the past and look forward to the future.

In their articles, Liz France and Adam Sampson consider how much LeO has achieved in just over two years and what 2013 has in store for us. We also touch on our new publications and the results of our first knowledge event. But I think it's important to look at what LeO's been doing in addition to the day job. We're in the middle of picking which charity we'll support next year. It's an important decision, because so far LeO's staff have donated more than £4,500 for charity. Next year we hope to do even better. And speaking of staff, we're also welcoming 30 or so new starters to help us meet the workload of our new claims management jurisdiction.

And now, before I slump into the inevitable mince pie induced stupor, I'll take the opportunity to wish you a Merry Christmas and a Happy New Year.
photo of Elizabeth France,Chair of the Board
On Board:
'Tis the season to be jolly – and the Chair of the Board, Liz France, explains that LeO has a good deal to be pleased about.
We end the year with a draft business plan for 2013-14 that we’re about the publish for consultation. We hope there will be a good deal of feedback from our many stakeholders, but the key changes for the year ahead are already clear: amendments to our Scheme Rules and taking on responsibility for complaints about claims management companies. Read more>
photo of our Chief Ombudsman, Adam Sampson.
Sampson says...
The latest from our Chief Ombudsman
Over the past 15 years as a chief executive I have had to get used to the annual slog of drafting out a business plan. In most of my jobs, it has been one of the first tasks I would find glowering on my desk when I got back from my Christmas break. In this one, given the prolonged consultation and authorisation process required of a public body, I have got used to starting to draft next year’s plan pretty much as soon as I put to bed last year’s Annual Report.
Read more >
image of arrow
Moving on up
Encouraged by the positive response to the thematic report on costs that we published in March, we decided to publish another one, this time about conveyancing... Read more >

Knowledge icon, image of light bulb
Knowledge update
As you may have seen in the previous edition of LeO News, last month we held our first dedicated knowledge event – Knowledge Friday. Adam Thompson, our Knowledge Officer, explains how that went. Read more >
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Scary lawyers and updated leaflets
As well as publishing a new thematic report, we've also updated our complaint guides in response to a survey that suggests that consumers find lawyers intimidating. Read more >
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LeO weaves a less tangled web in 2013…
Accessibility is important to us. There's no point running an ombudsman scheme if no one can use it because they don't know what it does. Read more >

Thank you for taking the time to read this issue. It's important to us that we keep you abreast of what we're up to and that you have the opportunity to give us your feedback. It's equally important that consumers who need us know where to find us. If you could help us to make sure we're able to reach more of those consumers, please get in touch through our email address, leo.news@legalombudsman.org.uk. Look out for the next issue of LeO News in spring.