LeO News - Issue 13
We introduce our new Chief Ombudsman, celebrate a year of CMCs, and share feedback from our pilot relationship management programme

What's in this issue?

photo of Kathryn Stone, Chief Ombudsman of the Legal Ombudsman

View from the top

I’ve been at the Legal Ombudsman now for just over a month, and it’s fair to say I’ve had to hit the ground running. I started on 18 January and walked straight in to an Audit and Risk Committee meeting, closely followed by a Board meeting...

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photo of stack of papers, newspapers

News in brief

Preliminary Decisions have replaced Recommendation Reports, latest complaints data published, CMCs are one year old and Chair of the Board featured in latest Modern Law Magazine...

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First time buyers report cover image

Feedback: How to avoid giving your client conveyancing nightmares

In January we published new guidance...

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CMC birthday cake

Resolving CMC complaints: our one year anniversary

The Legal Ombudsman took its first complaint about a claims management company (CMC) on 28 January 2015; negotiating an agreement between a service user and a CMC to reduce its fees...

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Two people shaking hands

Relationship management – trying a new approach

The Legal Ombudsman is committed to feeding back to the profession. We have done this in a number of ways over recent years; from producing thematic reports, publishing research and detailing our statistics, to professional learning courses and attending stakeholder events...

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