LeO News - Issue 12
Business as usual: As we celebrate five years of LeO, we also take a peek at what the future has in store

What's in this issue?

photo of stack of papers, newspapers

News in brief

New Chief Ombudsman appointed, ADR consultation now closed and latest complaints data published ...

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photo of Nick Hawkins, Chief Exectuive of the Legal Ombudsman

View from the top

Earlier this year our Board, the Office for Legal Complaints, decided to separate the roles of Chief Executive and Chief Ombudsman...

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Check out our latest focus report on CMCs

Last week we published a focus report about the types of claims management complaints...

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Sign up for a professional learning course

Our research into the benefits of good complaint handling has shown that it can improve...

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Feedback: Sharing what we learn more widely

Research [noun]: “The systematic investigation into and study of materials and sources...

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Five years of the Legal Ombudsman

The Legal Ombudsman completed five years of operation in October...

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Resources: claims management companies

We have a number of tools available to help service providers deliver an effective complaint handling service...

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Keep up to date with the latest Legal Ombudsman news