The Legal Ombudsman is urging the public to exercise their legal rights as latest figures show the proportion of “silent sufferers” dissatisfied with legal services has jumped up by 14% in a year.
The Legal Services Consumer Panel’s Tracker Survey 2017, which shows how consumers are using legal services, revealed today that 49% of dissatisfied consumers did nothing about it, compared to 35% last year.
The proportion of those confident in complaining about a lawyer also reduced to 44% and was much lower than people’s confidence in complaining about supermarkets (70%), banks (55%) and mobile phone companies (51%).
Findings showed people from a higher social grade were more confident in complaining about a lawyer (ABC1, 48%) than those from a lower social grade (C2DE, 35%).
The annual survey should a majority of the public (65%) were aware of the Legal Ombudsman – an independent, free and impartial scheme that investigates complaints into poor service from regulated legal or claims management service providers. Findings showed there had been no significant shifts in the levels of awareness since 2015.