What you might need to know
The Legal Services Board, the oversight regulator for legal services, has put in place requirements on the profession to tell consumers about how to make a complaint. This includes a requirement to signpost to the Legal Ombudsman, as the independent body that resolves complaints about lawyers.- Case fee guidance
- Complaint categories
- FAQs
- Guide to good complaint handling
- Scheme rules
- Signposting
- Statistics
How to contact us
If you would like to contact us:call:
0300 555 0333
(Calls to the Legal Ombudsman cost the same as a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes).
email:
enquiries@legalombudsman.org.uk
Our team is available from 8.30am to 5.30pm to answer your calls. If you want to write to us, our address is PO Box 6806, Wolverhampton WV1 9WJ.
If you want to know more about how to signpost people to us, we have produced some leaflets that might help. Click here to see them.
If you are calling from overseas, please call +44 121 245 3050
For our minicom call 0300 555 1777
Signposting requirements
The Legal Services Board (launches website in new window) published guidance about these requirements on their website:http://www.legalservicesboard.org.uk/Projects/pdf/
2010_05_20_signposting_requirements.pdf (opens in new window)
Each of the approved regulators has also issued guidance about these requirements.
We have published a leaflet called Making a complaint. If you are a lawyer, giving this leaflet to your clients will help you fulfil the Legal Services Board requirements. These state that you must tell clients about your complaints handling procedures and how to get in touch with the Legal Ombudsman - information which is included in this leaflet.
Our 'Here to help' leaflet explains how to make a complaint and sets out the steps to follow. You can see it here - Here to help.