What you might need to know
The scheme rules provide the framework for how we will resolve disputes and, drawing on the learning from complaints, inform good practice. The rules will underpin our decisions and our process.- Case fee guidance
- Complaint categories
- FAQs
- Guide to good complaint handling
- Scheme rules
- Signposting
- Statistics
How to contact us
If you would like to contact us:call:
0300 555 0333
(Calls to the Legal Ombudsman cost the same as a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes).
email:
enquiries@legalombudsman.org.uk
Our team is available from 8.30am to 5.30pm to answer your calls. If you want to write to us, our address is PO Box 6806, Wolverhampton WV1 9WJ.
If you want to know more about how to signpost people to us, we have produced some leaflets that might help. Click here to see them.
If you are calling from overseas, please call +44 121 245 3050
For our minicom call 0300 555 1777
Scheme rules
Our scheme rules have been approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007.Scheme rules (pdf - opens in new window)
We consulted on the scheme rules in 2009. You can see the consultation drafts and responses on our consultations page.