What you might need to know
This page is designed to help you understand more about how we work. We address a range of issues that lawyers will probably need to know about in the form of answers to frequently asked questions (FAQs).
How to contact us
If you would like to contact us:call:
0300 555 0333
(Calls to the Legal Ombudsman cost the same as a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes).
email:
enquiries@legalombudsman.org.uk
Our team is available from 8.30am to 5.30pm to answer your calls. If you want to write to us, our address is PO Box 6806, Wolverhampton WV1 9WJ.
If you want to know more about how to signpost people to us, we have produced some leaflets that might help. Click here to see them.
If you are calling from overseas, please call +44 121 245 3050
Our role is to resolve complaints about legal services in a way that is fair and reasonable in each case. We provide an independent and impartial service – we don't take sides. If we decide the legal service provided was unsatisfactory, we can ensure things are put right. Equally, if we decide the service provided was reasonable, the consumer will be told our decision and the complaint will be closed.
FAQs
Q: How does the Legal Ombudsman differ from the Legal Complaints Service? Aren't you just the same thing in a different guise?A: There are several really important differences.
First, the Legal Ombudsman provides a new approach to handling complaints about legal services in England and Wales. We provide a more streamlined, efficient and effective way of resolving complaints about lawyers.
click here to go to the FAQs