What you might need to know
When we look at complaints raised with us, we examine the way in which the complaint was dealt with as well as the reason for the complaint being made in the first place.- Case fee guidance
- Complaint categories
- FAQs
- Guide to good complaint handling
- Scheme rules
- Signposting
- Statistics
How to contact us
If you would like to contact us:call:
0300 555 0333
(Calls to the Legal Ombudsman cost the same as a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes).
email:
enquiries@legalombudsman.org.uk
Our team is available from 8.30am to 5.30pm to answer your calls. If you want to write to us, our address is PO Box 6806, Wolverhampton WV1 9WJ.
If you want to know more about how to signpost people to us, we have produced some leaflets that might help. Click here to see them.
If you are calling from overseas, please call +44 121 245 3050
For our minicom call 0300 555 1777
Our Guide to Good Complaint Handling
Our Guide to Good Complaint Handling explains the sorts of things the Legal Ombudsman expects to see from lawyers in dealing with complaints. You can see it on our publications page or order a hard copy from us.Guide to Good Complaint Handling (pdf opens in new window)