We don't take sides

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If you have a complaint

contact us
0300 555 0333
(Calls cost the same as to a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes)

We are open 8.30am to 5.30pm Mon-Fri enquiries@legalombudsman.org.uk

Welcome from Adam Sampson, our Chief Ombudsman

photo of our Chief Ombudsman, Adam Sampson.

Welcome to the Legal Ombudsman.

We have formal powers to resolve complaints about lawyers. It is a free service. Our job is to look at legal complaints in a fair and independent way – we will not take sides.

As with any kind of dispute, it is always best to complain to your lawyer first to give them a chance to resolve the issue. If you are still not satisfied or are not sure about what to do, then please get in touch with us.


News and events

21 February 2012 
Permission to proceed. Read Adam Sampson's thoughts on plans to bring claims management companies under our jurisdiction here.

20 February 2012
Head of Policy and Communications, Alison Robinson, recently talked to Heather Stott on BBC Manchester. Listen on iPlayer here. The interview starts two hours and four mins in (opens in new window).

17 February 2012 
Legal Ombudsman scanning partner apologises over confusion caused by address change. Read more here.

Stories

Not sure what sort of complaints we can help resolve? We have written down some of the stories people tell us and the types of complaints we might be able to help resolve.

Read our case studies

You can also read our Ombudsman decisions if you would like to find out more about the types of issues we look into and how we resolve complaints. We will publish all our Ombudsman decisions here, so the collection will grow over time - but we will remove all names so people can't be identified.

Ombudsman decisions


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Information
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Information
for lawyers
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Ombudsman decisions
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Business Plan
We have published our draft Strategy 2012-2015 and Business Plan 2012-2013 for consultation.
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Different languages
We can provide information in languages other than English. We can also provide versions in braille, large print or on audio tape. For copies please email publications@legalombudsman.org.uk

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What's happening
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Adam's blog
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