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0300 555 0333
For our minicom call 0300 555 1777. We are open 8.30am to 5.30pm Mon-Fri. Calls will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

For more information on the ways to contact us click here.
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Accessibility
This website aims to meet accessibility requirements. We have produced some of our important information in different formats, head over to our Accessibility page to find out more. Please contact us if you have any further accessibility needs.
Case summaries
Our anonymous case study summaries illustrate the range of issues we deal with, what our investigations found, and how our decisions are reached. Click here to view them
Social media
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Latest data
We resolved
7,630 cases
between 1 April 2012 and 31 March 2013.
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    Need to make a complaint? Our service is free. Find out more here
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    Are you a lawyer? Check out our guidance on dealing with complaints
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    Welcome to the Legal Ombudsman. We help to resolve complaints about lawyers in England and Wales.

Make a complaint

The Legal Ombudsman is independent and impartial. This means that when we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.

Are you a lawyer?

We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.

News

“It gets slightly more interesting, I promise!”
1 May 2013
Read Chief Ombudsman, Adam Sampson’s latest blog about the significance of a recent European Directive.

“He who lives without folly...”*
12 April 2013
Read Chief Ombudsman, Adam Sampson’s latest blog to see what he means.

Business plan
28 March 2013
Building on our three year strategy we have now updated our business plan for 2013-14. Click here to read it (pdf, opens in new window)