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Here to help
Screen grab of our here to help videoClick here to watch our video to find out more about how to complain to us. Also available in BSL format here.
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Case summaries
Our anonymous case study summaries illustrate the range of issues we deal with, what our investigations found, and how our decisions are reached. Click here to view them
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Latest data
We resolved
7,630 cases
between 1 April 2012 and 31 March 2013.
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    Prefer Easy Read? Our ‘Here to help’ leaflet is now available in this and translated formats.
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    Need to make a complaint? Our service is free. Find out more here

Make a complaint

The Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.

Are you a lawyer?

We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.


Interim Chief Ombudsman announced
20 January 2015
Kathryn King has been appointed to the role of Interim Chief Legal Ombudsman. With more than 10 years’ experience in complaint-handling organisations, Kathryn has a strong background in leading and delivering service, process and cultural change to transform the customer experience. Read more about this story.

Barrister named in first public interest case
09 December 2014
Details of ombudsman decisions against a Birmingham based barrister have been published in the public interest for the first time. See the full news release here or access the full report on our detailed decisions page.

Interim CEO appointed at Legal Ombudsman
09 December 2014
The Office for Legal Complaints has appointed Ian Brack to the position of Interim Chief Executive Officer for the Legal Ombudsman. Read the full story here.