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Latest data
We resolved
7,630 cases
between 1 April 2012 and 31 March 2013.
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Make a complaint

The Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.

Are you a lawyer?

We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.

News

LeO News - Issue 9
15 November 2014
Broadening our horizon: Claims management start date announced. Read the latest LeO News to find out more.

Ombudsman to accept CMC complaints from end January 2015
03 November 2014
The Government has today published its response to the Lord Chancellor’s fee consultation regarding the handling of complaints about claims management companies by the Legal Ombudsman. These regulations, which have also been laid in Parliament, fix the ‘fee’ paid by the regulated claims management industry to fund our claims management jurisdiction.

The consultation document says: “It is now expected that the Legal Ombudsman will begin taking complaints about claims management companies at the end of January 2015. At this stage, we are working to a start date of 28 January.”

You can read a summary of responses to the fee framework consultation and our full press release here.