Make a complaintThe Legal Ombudsman is independent and impartial. This means that when we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.
Are you a lawyer?We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.
News“It gets slightly more interesting, I promise!”
1 May 2013Read Chief Ombudsman, Adam Sampson’s latest blog about the significance of a recent European Directive.
“He who lives without folly...”*
12 April 2013Read Chief Ombudsman, Adam Sampson’s latest blog to see what he means.
28 March 2013Building on our three year strategy we have now updated our business plan for 2013-14. Click here to read it (pdf, opens in new window)
Most popularHere we list our most popular viewed documents from the website, (all documents will open in a new window):
- Make a formal complaint to your lawyer template
- Listen, Inform, Respond: A guide to good complaints handling
- Ten questions to ask your lawyer about costs
- An ombudsman's view of good costs service
- Download our complaint form
- Here to help leaflet
- Our Scheme Rules
- Service complaint procedure
- Costs report
- Strategy (2013-2016) and Business Plan (2013-2014)