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For our minicom call 0300 555 1777. We are open 8.30am to 5.30pm Mon-Fri. Calls will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

For more information on the ways to contact us click here.
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Here to help
Screen grab of our here to help videoClick here to watch our video to find out more about how to complain to us. Also available in BSL format here.
Accessibility
This website aims to meet accessibility requirements. We have produced some of our important information in different formats, head over to our Accessibility page to find out more. Please contact us if you have any further accessibility needs.
Case summaries
Our anonymous case study summaries illustrate the range of issues we deal with, what our investigations found, and how our decisions are reached. Click here to view them
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Latest data
We resolved
7,630 cases
between 1 April 2012 and 31 March 2013.
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Keep up to date with the latest Legal Ombudsman news, stakeholder views and policy information with our ‘LeO News’ e-zine. Enter your email address below. See the latest issue here.
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    Prefer Easy Read? Our ‘Here to help’ leaflet is now available in this and translated formats.
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    We’ve published a new guide for older people. Click here for info on using a lawyer, resolving disputes and much more.
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    Need to make a complaint? Our service is free. Find out more here

Christmas opening hours

Our Christmas opening hours are 10am to 3pm on Wednesday 24, Monday 29, Tuesday 30 and Wednesday 31 of December. Our normal opening hours of 08:30 am to 5:30 pm Monday to Friday will start again on Friday 2 January.

Make a complaint

The Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.

Are you a lawyer?

We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.

News

Barrister named in first public interest case
09 December 2014
Details of ombudsman decisions against a Birmingham based barrister have been published in the public interest for the first time. See the full news release here or access the full report on our detailed decisions page.

Interim CEO appointed at Legal Ombudsman
09 December 2014
The Office for Legal Complaints has appointed Ian Brack to the position of Interim Chief Executive Officer for the Legal Ombudsman. Read the full story here.

Draft Strategy and budget 2015 - 2017
01 December 2014
Today we have published a consultation on our draft Strategy and budget for the financial year 2015-16 (pdf opens in a new window). It will run until Friday 27 February and we welcome any comments and written responses on all aspects of the consultation to ensure we get our future plans right.