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Screen grab of our here to help videoClick here to watch our video to find out more about how to complain to us. Also available in BSL format here.
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Our anonymous case study summaries illustrate the range of issues we deal with, what our investigations found, and how our decisions are reached. Click here to view them
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Latest data
We resolved
7,630 cases
between 1 April 2012 and 31 March 2013.
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Make a complaint

The Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.

Are you a lawyer?

We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.

News

Read our guidance on tax avoidance schemes
29 September 2014
We’re currently investigating a number of complaints about Stamp Duty Land Tax (SDLT) “avoidance” or “mitigation” schemes. Although there are legitimate ways of minimising your tax obligations, many so-called tax avoidance schemes do not necessarily deliver the savings they promise. Read our guidance for more information.

Policy statement on our approach to complaints from ABS firms
15 September 2014
The legal market is continuing to change. Accountants can provide probate services and ABS firms can potentially provide both legal and non-legal services. The Legal Ombudsman can accept complaints about a legal service and this policy statement sets out how we will decide whether a legal service has been provided.