Make a complaintThe Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.
Are you a lawyer?We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.
NewsInterim Chief Ombudsman announced
20 January 2015Kathryn King has been appointed to the role of Interim Chief Legal Ombudsman. With more than 10 years’ experience in complaint-handling organisations, Kathryn has a strong background in leading and delivering service, process and cultural change to transform the customer experience. Read more about this story.
Barrister named in first public interest case
09 December 2014Details of ombudsman decisions against a Birmingham based barrister have been published in the public interest for the first time. See the full news release here or access the full report on our detailed decisions page.
Interim CEO appointed at Legal Ombudsman
09 December 2014The Office for Legal Complaints has appointed Ian Brack to the position of Interim Chief Executive Officer for the Legal Ombudsman. Read the full story here.
Most popularHere we list our most popular viewed content from the website, (all content will open in a new window):
- Complaints in focus:‘No win, no fee’agreements
- Complaints in focus:‘No win, no fee’agreements, case study video
- Ombudsman decision data
- Our Scheme Rules video
- Make a formal complaint to your lawyer template
- Listen, Inform, Respond: A guide to good complaints handling
- Ten questions to ask your lawyer about costs
- An ombudsman's view of good costs service
- Download our complaint form
- Here to help leaflet
- Our Scheme Rules