Make a complaintThe Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.
Are you a lawyer?We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.
NewsLatest report on wills and probate complaints published
16 October 2014The Legal Ombudsman has called on government to give consumers access to its help when things go wrong with their wills. Read the press release or view the report
New portal to deliver savings and improved services for Ombudsman
02 October 2014Lawyers will be able to manage Legal Ombudsman complaints in one place from the end of the month, thanks to a new online portal. Read more here.
Most popularHere we list our most popular viewed content from the website, (all content will open in a new window):
- Complaints in focus:‘No win, no fee’agreements
- Complaints in focus:‘No win, no fee’agreements, case study video
- Ombudsman decision data
- Our Scheme Rules video
- Make a formal complaint to your lawyer template
- Listen, Inform, Respond: A guide to good complaints handling
- Ten questions to ask your lawyer about costs
- An ombudsman's view of good costs service
- Download our complaint form
- Here to help leaflet
- Our Scheme Rules