Useful links for service providers

The Legal Ombudsman does not offer legal advice. We are also not a regulator so cannot provide information about conduct issues or guidance on how to handle complaints.

There are other organisations that may be able to help you and some of the more common ones are listed here.

http://www.valuingcomplaints.org.uk/ (opens in a new window)
Valuing Complaints is the SPSO’s Complaints Standards Authority (CSA) website.  It provides a centre for best practice in complaints handling.  It contains information to help support improvement in resolving complaints that applies to all sectors.

https://www.instituteofcustomerservice.com/research-insight/guidance-notes/article/handling-complaints (opens in a new window). Includes a section on the benefits of prioritising an improving complaints handling as well as suggestions about what to do when you receive a complaint.


http://www.lawcare.org.uk/ (opens in a new window)
LawCare is an advisory and support service to help lawyers, their staff and their immediate families to deal with health problems such as depression and addiction, and related emotional difficulties.

  • – For Solicitors, Chartered Legal Executives, Paralegals and Law Students in England and Wales – 0800 279 6888
  • – For Barristers in England and Wales – 0800 018 4299

SRA help lines:

– Professional ethics helpline (for advice on the SRA Handbook) – 0370 606 2577

– Fraud and confidential intelligence bureau – 0845 850 0999

Law Society help lines:

The Law Society offers the following free confidential helplines for solicitors and members of their staff. Lines are open 09:00 – 17:00 Monday to Friday. http://www.lawsociety.org.uk/support-services/helplines/

– Practice Advice Service (support and advice on all areas of legal practice and procedure)- 020 7320 5675 practiceadvice@lawsociety.org.uk
– Lawyerline (advice on client care and complaints handling)– 020 7320 5720 lawyerline@lawsociety.org.uk
– Pastoral care (for information on personal, financial, professional and employment problems)– 020 7320 5795
– PII helpline (for questions or concerns about PII insurance)– 020 7320 9545

Practice notes are for Law Society members and represent the Law Society’s view of good practice in a particular area. http://www.lawsociety.org.uk/advice/practice-notes/#1

International department – practical support, training, information and advice to law firms and legal professionals working abroad, or exploring international opportunities.- http://communities.lawsociety.org.uk/international

https://www.barstandardsboard.org.uk/code-guidance/first-tier-complaints-handling/ (opens in a new window)
Bar Standards Board guidance on first tier complaints handling.


https://www.barstandardsboard.org.uk/complaints-and-professional-conduct/facing-a-complaint/ (opens in a new window)
Website link to Bar Standards Board for further help when you are facing a complaint.


http://www.barcouncil.org.uk/about-us/ (opens in a new window)
Bar Council member services including:

  • Ethical enquiries line (opens in a new window)
    – This is a confidential guidance line for practising members of the Bar with pressing queries about the Code of Conduct. The direct line telephone number is 020 7611 1307
  • Equality and diversity helpline (opens in a new window)
    – A confidential direct line to advisers for law students and pupils as well as practising barristers. The helpline enables people claiming harassment, or are experiencing discrimination, to speak in confidence and gain advice. The direct line telephone number is 020 7611 1310.

http://www.barcouncil.org.uk/practice-ethics/ (opens in a new window)
The Bar Council and Bar Standards Board have published in excess of 150 pieces of Guidance on ethical and practice related queries.

http://www.clc-uk.org/Regulation-by-CLC.aspx (opens in a new window)
The council for Licensed Conveyancers website sets out its regulatory requirements, policies and guidance. You can contact them directly by:

  • 01245 349599
  • clc@clc-uk.org

http://www.conveyancingassociation.org.uk/ca-members/ (opens in a new window)
The Conveyancing Association is a non-profit making body representing conveyancing operations throughout the UK with a view to shaping the future of conveyancing.

Bar Standards Board (opens in a new window)
CILEx Regulation (opens in a new window)
Claims Management Regulator (opens in a new window)
Cost Lawyers Standards Board (opens in a new window)
Council for Licensed Conveyancers (opens in a new window)
Legal Services Board (opens in a new window)
Master of the Faculties (opens in a new window)
Office of the Immigration Services Commissioner (opens in a new window)
Intellectual Property Regulation Board (opens in a new window)
Solicitors Regulation Authority (opens in a new window)

Association of Contentious Trust and Probate Specialists (opens in a new window)
Association of Costs Lawyers (opens in a new window)
Chartered Institute of Legal Executives (opens in a new window)
Commercial Litigation Association (opens in a new window)
Criminal Law Solicitors’ Association (opens in a new window)
Employment Lawyers Association (opens in a new window)
Immigration Law Practitioners’ Association (opens in a new window)
Insolvency Lawyers’ Association (opens in a new window)
Intellectual Property Lawyers’ Association (opens in a new window)
Resolution first for family law (opens in a new window)
Society of Trust and Estate Practitioners (opens in a new window)
The Bar Council (opens in a new window)
The Chartered Institute of Patent Attorneys (opens in a new window)
The Conveyancing Association (opens in a new window)
The Law Society (opens in a new window)
The Notaries Society (opens in a new window)

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