Start your complaint?

If you have a complaint

contact us
0300 555 0333
(Calls cost the same as to a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes)

We are open 8.30am to 5.30pm Mon-Fri enquiries@legalombudsman.org.uk

Are there any time limits set on when I can make a complaint to you?

Yes - there are two relevant time limits: the '12 month rule' and the '6 month rule'. Generally speaking, your complaint should be brought to us no later than 12 months from when the problem occurred or from when you should reasonably have become aware of the problem. Suppose the problem occurred, or you became aware of the problem, at the end of September. You should bring your complaint to us before the end of the following September.

Plus, you should come to us within 6 months of receiving a final response from your lawyer after complaining to them. Suppose you complained to your lawyer about the problem at the end of November and they responded with a final offer to sort things out at the end of January. If you're still not happy with what they offered, you would have until the end of July to bring your complaint to us.

Normally, your complaint needs to fall inside both rules if we're going to investigate it.

How to contact us

If you would like to contact us please call
0300 555 0333 or email us at enquiries@legalombudsman.org.uk

Our team is available from 8.30am to 5.30pm to answer your calls. If you want to write to us, our address is PO Box 6806, Wolverhampton WV1 9WJ.

If you want to know more about how to make a complaint or to signpost people to us, we have produced some leaflets that might help. Click here to see them. They include all our contact details.

If you are calling from overseas, please call +44 121 245 3050

For our minicom call 0300 555 1777