Make a complaint?


Our leaflet Here to help (pdf opens in new window) explains what to do if you have a complaint. It's worth thinking about taking the following steps:

If you have a complaint

contact us
0300 555 0333
(Calls cost the same as to a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes)

We are open 8.30am to 5.30pm Mon-Fri enquiries@legalombudsman.org.uk
Top tips
click here for our guide on how to make a complaint
Step by step
Click here for our guide on how to start making a complaint
click here for top tips on how to complain to your lawyer
Complain to your lawyer first
Click here for top tips on what to do
click here for information on how much time you have to make your complaint
Are there any time limits?
Click here to find out
What happens next?
Click here to find out what happens once we have accepted your complaint
Featured
click here to start your complaint
Make a complaint to us
Click here to start your complaint
click to see some of our recent decisions that we have published
Ombudsman decisions
Click here
click here to find out the answers to some of our commonly asked questions
Common questions
Click here to see our answers to some of the common questions we hear
click to go to our publications page
Our publications
Here to help
(this will explain what to do if you have a complaint.)
Our leaflet
Our scheme rules
The scheme rules provide the framework for how we resolve disputes.