Start your complaint?
We find it can be easier to talk through your complaint on the telephone. Please think about calling us on 0300 555 0333 to speak to one of our team. All calls are recorded and charged at a local rate. If you are worried about cost, we can call you back. But if you would prefer to email or write to us, our contact details are below.
If you have a complaint
contact us0300 555 0333
(Calls cost the same as to a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes)
We are open 8.30am to 5.30pm Mon-Fri enquiries@legalombudsman.org.uk
Complain to your lawyer first
You must make a formal complaint to your lawyer or law firm before you can bring it to us. Here are some tips to help you …
Put your complaint in writing to the lawyer or law firm concerned. Clearly write 'Formal complaint' at the top of your letter and keep a copy (see the example we have suggested in Putting your complaint in writing, pdf opens in a new window) Keep copies of everything, including any replies you get.
click here to read more>
Put your complaint in writing to the lawyer or law firm concerned. Clearly write 'Formal complaint' at the top of your letter and keep a copy (see the example we have suggested in Putting your complaint in writing, pdf opens in a new window) Keep copies of everything, including any replies you get.
click here to read more>
Thinking about sending us documents via email?
We can't access or accept documents that are stored in online document stores such as Microsoft SkyDrive, Xdrive and Livedrive. Please make sure you upload any documents to your email as an attachment. Alternatively, you can send documents to us by post, using the address listed here.
Download our complaint form (word document opens in new window)
Download our complaint form (pdf opens in new window)
Please:
Open the Word version of the complaint form and complete the form on screen. You can then save the form to your computer and then email it to us at: enquiries@legalombudsman.org.uk
You will automatically receive an email to confirm that we have received your form.
We would prefer you to email the form to us as it means we can deal with your complaint quicker than if it came to us by post. If you can't email it to us, you can fill in the form using your computer and print it off, or print it off and fill it in by hand.
Remember to sign your name in the places shown, and then post it to us at:
PO Box 6806
Wolverhampton
WV1 9WJ
Download our complaint form (pdf opens in new window)
Please:
Open the Word version of the complaint form and complete the form on screen. You can then save the form to your computer and then email it to us at: enquiries@legalombudsman.org.uk
You will automatically receive an email to confirm that we have received your form.
We would prefer you to email the form to us as it means we can deal with your complaint quicker than if it came to us by post. If you can't email it to us, you can fill in the form using your computer and print it off, or print it off and fill it in by hand.
Remember to sign your name in the places shown, and then post it to us at:
PO Box 6806
Wolverhampton
WV1 9WJ
Accessibility
If you need information in another language, in large print, Braille or on audio CD,
please contact us on 0300 555 0333 or enquiries@legalombudsman.org.uk
Or if you would like to contact us by minicom please call us on 0300 555 1777.
please contact us on 0300 555 0333 or enquiries@legalombudsman.org.uk
Or if you would like to contact us by minicom please call us on 0300 555 1777.
How to contact us
If you would like to contact us please call
0300 555 0333 or email us at enquiries@legalombudsman.org.uk
Our team is available from 8.30am to 5.30pm to answer your calls.
If you want to write to us, our address is PO Box 6806, Wolverhampton, WV1 9WJ.
If you want to know more about how to make a complaint or to signpost people to us, we have produced some leaflets that might help. Click here to see them. They include all our contact details.
If you are calling from overseas, please call +44 121 245 3050
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