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0300 555 0333
For our minicom call 0300 555 1777. We are open 8.30am to 5.30pm Mon-Fri. Calls will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

For more information on the ways to contact us click here.
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  • go to our about section
    The Legal Ombudsman is an independent and free service - find out more about us
  • go to our publications page
    Take at look at our other guides and factsheets to help you when making a complaint
  • go to the step by step guide page
    Want to find out more about how the complaint process works?

Common questions

Please read the factsheets below for guidance through the initial phases of your complaint. Find out how to make a complaint to your legal service provider if you experience any problems; how the Legal Ombudsman can help if you can’t resolve an issue with your service provider directly; and how our process works once we agree to investigate your complaint.

If you can’t find the answer you are looking for here, you can also contact us by phoning 0300 555 0333 or emailing us at

Factsheet 1 - How do we sort out problems? (pdf, opens in new window)

Factsheet 2 - How to complain to your legal service provider (pdf, opens in new window)

Factsheet 3 - Our process once your complaint is agreed (pdf, opens in new window)