Please read the factsheets below for guidance through the initial phases of your complaint. Find out how to make a complaint to your legal service provider if you experience any problems; how the Legal Ombudsman can help if you can’t resolve an issue with your service provider directly; and how our process works once we agree to investigate your complaint.
If you can’t find the answer you are looking for here, you can also contact us by phoning 0300 555 0333 or emailing us at firstname.lastname@example.org.
Factsheet 1 - How do we sort out problems? (pdf, opens in new window)
Factsheet 2 - How to complain to your legal service provider (pdf, opens in new window)
Factsheet 3 - Our process once your complaint is agreed (pdf, opens in new window)