Publications

  • OLC and Legal Ombudsman Annual Report published

    By on October 19, 2017

    19 October, 2017 The Office for Legal Complaints(OLC), which oversees the Legal Ombudsman(LeO), has today published its Annual Report...

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    Legal Ombudsman
  • Tripartite Operating Protocol published

    By on July 25, 2017

    The Legal Ombudsman has published its Tripartite Operating Protocol on its website. The document is an agreement between the...

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    Legal Ombudsman
  • LeO News – Edition 16 is out

    By on July 5, 2017

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: a Q&A with our new Chair Wanda Goldwag, new...

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    Legal Ombudsman
  • Read our latest newsletter

    By on March 1, 2016

    We’ve published the latest edition of LeO News, our quarterly newsletter. In this edition we introduce our new Chief...

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    Legal Ombudsman
  • We’ve published the latest edition of LeO News

    By on November 20, 2015

    Business as usual: As we celebrate five years of LeO, we also take a peek at what the future...

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    Legal Ombudsman
  • We’ve published our first report on claims management complaints

    By on November 5, 2015

    Unjustified fees, contractual disputes and delays all feature in latest Legal Ombudsman report on claims management companies (CMCs). Mis-sold...

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    Legal Ombudsman
  • LeO News – Issue 11

    By on July 10, 2015

    Sharing what we learn: industry insights, read the latest LeO News to find out more.

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    Legal Ombudsman
  • Legal service user profile data published

    By on July 1, 2015

    A “typical” legal service user loves Strictly Come Dancing, reading about food and travel, and browsing the net. They’re...

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    Legal Ombudsman
  • LeO News – Issue 9

    By on November 13, 2014

    Broadening our horizon: Claims management start date announced. Read the latest LeO News to find out more.

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    Legal Ombudsman
  • LeO News – Issue 8

    By on July 15, 2014

    Improving redress and consumer confidence; should we seize the day? Read the latest LeO News to find out more.

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    Legal Ombudsman