Publications

  • We’ve published our first report on claims management complaints

    By on November 5, 2015

    Unjustified fees, contractual disputes and delays all feature in latest Legal Ombudsman report on claims management companies (CMCs). Mis-sold...

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    Legal Ombudsman
  • LeO News – Issue 11

    By on July 10, 2015

    Sharing what we learn: industry insights, read the latest LeO News to find out more.

    2
    Legal Ombudsman
  • Legal service user profile data published

    By on July 1, 2015

    A “typical” legal service user loves Strictly Come Dancing, reading about food and travel, and browsing the net. They’re...

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    Legal Ombudsman
  • LeO News – Issue 9

    By on November 13, 2014

    Broadening our horizon: Claims management start date announced. Read the latest LeO News to find out more.

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    Legal Ombudsman
  • LeO News – Issue 8

    By on July 15, 2014

    Improving redress and consumer confidence; should we seize the day? Read the latest LeO News to find out more.

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    Legal Ombudsman
  • LeO News – Issue 7

    By on March 18, 2014

    Read our latest newsletter and find out more about the business case for complaint handling.

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    Legal Ombudsman