November 8, 2016
The Office for Legal Complaints (OLC) has today published its Annual Report and Accounts 2015-16. The OLC is the...
August 18, 2016
Legal Ombudsman research indicates that clients aren’t being made aware of their right to complain about poor service by...
August 3, 2016
We’ve published details of a series of decisions relating to JAS Financial Advisory Services Ltd (JAS) in line with...
July 21, 2016
LeO News is our quarterly stakeholder newsletter. In this edition: tips to improve your complaint handling; the latest research...
March 14, 2016
Read about some of the cases we have recently resolved and how we decided on an appropriate remedy.
January 28, 2016
The Legal Ombudsman has published its latest Annual Report and Accounts. In the 2014/15 financial year the scheme resolved...
November 5, 2015
Unjustified fees, contractual disputes and delays all feature in latest Legal Ombudsman report on claims management companies (CMCs). Mis-sold...
July 10, 2015
Sharing what we learn: industry insights, read the latest LeO News to find out more.
June 4, 2015
Our revised strategy for 2015-17 and business priorities for 2015-16 reflect the new reality of our dual jurisdictions, and...