Publications

  • Tripartite Operating Protocol published

    By on July 25, 2017

    The Legal Ombudsman has published its Tripartite Operating Protocol on its website. The document is an agreement between the...

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    Legal Ombudsman
  • Annual Report and Accounts 2015-16 published

    By on November 8, 2016

    The Office for Legal Complaints (OLC) has today published its Annual Report and Accounts 2015-16. The OLC is the...

    2
    Legal Ombudsman
  • Signposting figures show room for improvement

    By on August 18, 2016

    Legal Ombudsman research indicates that clients aren’t being made aware of their right to complain about poor service by...

    1
    Legal Ombudsman
  • CMC firm named by Legal Ombudsman in the public interest

    By on August 3, 2016

    We’ve published details of a series of decisions relating to JAS Financial Advisory Services Ltd (JAS) in line with...

    4
    Legal Ombudsman
  • LeO News 14 is out

    By on July 21, 2016

    LeO News is our quarterly stakeholder newsletter. In this edition: tips to improve your complaint handling; the latest research...

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    Legal Ombudsman
  • Learning from Complaints

    By on March 14, 2016

    Read about some of the cases we have recently resolved and how we decided on an appropriate remedy.

    2
    Legal Ombudsman
  • Annual Report and Accounts 2014-15 published

    By on January 28, 2016

    The Legal Ombudsman has published its latest Annual Report and Accounts. In the 2014/15 financial year the scheme resolved...

    2
    Legal Ombudsman
  • We’ve published our first report on claims management complaints

    By on November 5, 2015

    Unjustified fees, contractual disputes and delays all feature in latest Legal Ombudsman report on claims management companies (CMCs). Mis-sold...

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    Legal Ombudsman
  • LeO News – Issue 11

    By on July 10, 2015

    Sharing what we learn: industry insights, read the latest LeO News to find out more.

    2
    Legal Ombudsman
  • Our latest strategy and business plan published

    By on June 4, 2015

    Our revised strategy for 2015-17 and business priorities for 2015-16 reflect the new reality of our dual jurisdictions, and...

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    Legal Ombudsman