Publications

  • LeO News – Edition 19 released

    By on April 27, 2018

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition: read all about our research with the SRA into first-tier complaints; find out...

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    Legal Ombudsman
  • Legal Ombudsman launches new Scheme Rules

    By on April 11, 2018

    11 April 2018 Today, the Legal Ombudsman is publishing its new Scheme Rules, which will be effective from Monday 16...

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    Legal Ombudsman
  • Our final 2018-19 Business Plan and Budget

    By on April 3, 2018

    3 April 2018 Today, the Legal Ombudsman has published its final Business Plan and Budget for 2018-19, which can be...

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    Legal Ombudsman
  • New agreement with ACCA published

    By on March 19, 2018

    The Legal Ombudsman has today published its Memorandum of Understanding (MoU) with the Association of Chartered Certified Accountants (ACCA) on this website. The document...

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    Legal Ombudsman
  • LeO News – Edition 18 is out

    By on December 21, 2017

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: Our new Language of Complaints research under the...

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    Legal Ombudsman
  • Research shows room for improvement in how law firms deal with complaints

    By on December 14, 2017

    14 December, 2017 The Legal Ombudsman and Solicitors Regulation Authority (SRA) have today published jointly commissioned independent research showing...

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    Legal Ombudsman
  • Consultation on our 2018-19 Business Plan and Budget

    By on December 13, 2017

    13 December, 2017 The Legal Ombudsman has published the consultation document on its 2018-19 Business Plan and Budget, which...

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  • New research warns professionals on importance of their language in complaints

    By on November 2, 2017

    2 November, 2017 The Legal Ombudsman has published new research and top tips that can help legal and claims...

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    Legal Ombudsman
  • OLC and Legal Ombudsman Annual Report published

    By on October 19, 2017

    19 October, 2017 The Office for Legal Complaints(OLC), which oversees the Legal Ombudsman(LeO), has today published its Annual Report...

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    Legal Ombudsman
  • LeO News – Edition 17 is out

    By on October 2, 2017

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: The 10 year anniversary of the Legal Services...

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    Legal Ombudsman