Publications

  • New research warns professionals on importance of their language in complaints

    By on November 2, 2017

    2 November, 2017 The Legal Ombudsman has published new research and top tips that can help legal and claims...

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    Legal Ombudsman
  • OLC and Legal Ombudsman Annual Report published

    By on October 19, 2017

    19 October, 2017 The Office for Legal Complaints(OLC), which oversees the Legal Ombudsman(LeO), has today published its Annual Report...

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    Legal Ombudsman
  • LeO News – Edition 17 is out

    By on October 2, 2017

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: The 10 year anniversary of the Legal Services...

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    Legal Ombudsman
  • Tripartite Operating Protocol published

    By on July 25, 2017

    The Legal Ombudsman has published its Tripartite Operating Protocol on its website. The document is an agreement between the...

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    Legal Ombudsman
  • Annual Report and Accounts 2015-16 published

    By on November 8, 2016

    The Office for Legal Complaints (OLC) has today published its Annual Report and Accounts 2015-16. The OLC is the...

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    Legal Ombudsman
  • Signposting figures show room for improvement

    By on August 18, 2016

    Legal Ombudsman research indicates that clients aren’t being made aware of their right to complain about poor service by...

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    Legal Ombudsman
  • CMC firm named by Legal Ombudsman in the public interest

    By on August 3, 2016

    We’ve published details of a series of decisions relating to JAS Financial Advisory Services Ltd (JAS) in line with...

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    Legal Ombudsman
  • LeO News 14 is out

    By on July 21, 2016

    LeO News is our quarterly stakeholder newsletter. In this edition: tips to improve your complaint handling; the latest research...

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    Legal Ombudsman
  • Learning from Complaints

    By on March 14, 2016

    Read about some of the cases we have recently resolved and how we decided on an appropriate remedy.

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    Legal Ombudsman
  • Annual Report and Accounts 2014-15 published

    By on January 28, 2016

    The Legal Ombudsman has published its latest Annual Report and Accounts. In the 2014/15 financial year the scheme resolved...

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    Legal Ombudsman