News

  • Call for Evidence on Scheme Rules

    By on November 7, 2016

    The Legal Ombudsman has launched a call for evidence on the Scheme Rules. We are seeking information and evidence-based...

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    Legal Ombudsman
  • Legal Ombudsman responds to SRA consultation

    By on September 21, 2016

    We’ve published our response to the latest SRA consultation “Looking to the Future”. Our response focuses on a proposed...

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    Legal Ombudsman
  • We’ve published the latest decision data

    By on September 16, 2016

    We have published the latest summary of ombudsman decisions made about legal service providers and claims management companies. For...

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    Legal Ombudsman
  • Signposting figures show room for improvement

    By on August 18, 2016

    Legal Ombudsman research indicates that clients aren’t being made aware of their right to complain about poor service by...

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    Legal Ombudsman
  • CMC firm named by Legal Ombudsman in the public interest

    By on August 3, 2016

    We’ve published details of a series of decisions relating to JAS Financial Advisory Services Ltd (JAS) in line with...

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    Legal Ombudsman
  • LeO News 14 is out

    By on July 21, 2016

    LeO News is our quarterly stakeholder newsletter. In this edition: tips to improve your complaint handling; the latest research...

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    Legal Ombudsman
  • We’ve published the latest decision data

    By on June 10, 2016

    We have published the latest summary of ombudsman decisions made about legal service providers. And, for the first time,...

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    Legal Ombudsman
  • We’ve launched our new service principles

    By on May 25, 2016

    We have published a new set of guiding service principles following a period of consultation with consumers, legal service...

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    Legal Ombudsman
  • Update on Help to Buy ISAs

    By on May 19, 2016

    We’ve recently noticed a rise in enquiries on purchases involving Help to Buy ISAs. If you’re a lawyer you...

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    Legal Ombudsman
  • Success for LeO in the Great Birmingham 10k Business Challenge

    By on May 5, 2016

    LeO’s ladies recorded the fastest combined team time at last Sunday’s Great Birmingham 10k Business Challenge run. Alexandra Dodds,...

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    Legal Ombudsman