News

  • New members of our Board confirmed

    By on February 13, 2014

    The Legal Services Board (LSB) today announced the appointments of Stella Manzie CBE (lay member) and Professor Philip Plowden...

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    Legal Ombudsman
  • Complaints are good for business

    By on January 23, 2014

    Today we’ve published research which indicates that better complaint handling could be worth £millions to the legal industry –...

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    Legal Ombudsman
  • Better complaint handling could be worth £millions to legal industry

    By on January 23, 2014

    Today we’ve published research which indicates that better complaint handling could be worth £millions to the legal industry –...

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    Legal Ombudsman
  • Law Gazette article

    By on January 21, 2014

    Read our Chief Ombudsman, Adam Sampson’s latest thoughts on meeting clients’ needs in the Law Gazette (website, opens in...

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    Legal Ombudsman
  • ‘No win, no fee’ report highlights risks

    By on January 6, 2014

    Today we publish a report that shows we ordered almost a million pounds in compensation last year to put...

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    Legal Ombudsman