Guidance

  • New research warns professionals on importance of their language in complaints

    By on November 2, 2017

    2 November, 2017 The Legal Ombudsman has published new research and top tips that can help legal and claims...

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    Legal Ombudsman
  • We’ve launched our new service principles

    By on May 25, 2016

    We have published a new set of guiding service principles following a period of consultation with consumers, legal service...

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    Legal Ombudsman
  • Update on Help to Buy ISAs

    By on May 19, 2016

    We’ve recently noticed a rise in enquiries on purchases involving Help to Buy ISAs. If you’re a lawyer you...

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    Legal Ombudsman
  • New guidance for first time home buyers

    By on January 19, 2016

    We have issued new guidance for first time buyers following a number of conveyancing complaints. Conveyancing is the most...

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    Legal Ombudsman
  • Guidance for accountants

    By on June 26, 2015

    See our guidance note for ICAEW accountants that have been authorised to undertake probate work. ICAEW Guidance for accountants...

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    Legal Ombudsman
  • Read our guidance on tax avoidance schemes

    By on September 29, 2014

    We’re currently investigating a number of complaints about Stamp Duty Land Tax (SDLT) “avoidance” or “mitigation” schemes. Although there...

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    Legal Ombudsman