News

  • Divorce still driving complaints to Legal Ombudsman

    By on January 9, 2017

    On “divorce day” – the day of the year that people are statistically most likely to file for divorce...

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  • Annual Report and Accounts 2015-16 published

    By on November 8, 2016

    The Office for Legal Complaints (OLC) has today published its Annual Report and Accounts 2015-16. The OLC is the...

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  • Call for Evidence on Scheme Rules

    By on November 7, 2016

    The Legal Ombudsman has launched a call for evidence on the Scheme Rules. We are seeking information and evidence-based...

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  • Legal Ombudsman responds to SRA consultation

    By on September 21, 2016

    We’ve published our response to the latest SRA consultation “Looking to the Future”. Our response focuses on a proposed...

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  • We’ve published the latest decision data

    By on September 16, 2016

    We have published the latest summary of ombudsman decisions made about legal service providers and claims management companies. For...

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  • Signposting figures show room for improvement

    By on August 18, 2016

    Legal Ombudsman research indicates that clients aren’t being made aware of their right to complain about poor service by...

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  • CMC firm named by Legal Ombudsman in the public interest

    By on August 3, 2016

    We’ve published details of a series of decisions relating to JAS Financial Advisory Services Ltd (JAS) in line with...

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  • LeO News 14 is out

    By on July 21, 2016

    LeO News is our quarterly stakeholder newsletter. In this edition: tips to improve your complaint handling; the latest research...

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  • We’ve published the latest decision data

    By on June 10, 2016

    We have published the latest summary of ombudsman decisions made about legal service providers. And, for the first time,...

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  • We’ve launched our new service principles

    By on May 25, 2016

    We have published a new set of guiding service principles following a period of consultation with consumers, legal service...

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Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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