The Legal Ombudsman has launched a call for evidence on the Scheme Rules.
We are seeking information and evidence-based views about how we can ensure our Scheme Rules remain fit for purpose, whilst reducing the administrative burden for service providers, and ensuring the principles of the Legal Services Act are met.
Within our current strategy we set out how we would work to achieve the goal ‘help to create an improved complaints handling system’. We have committed to exploring further revisions of our Scheme Rules, including consideration of our case fee structure.
The consultation will be open from Wednesday 26th October until Friday 2nd December.
We welcome comments on all aspects of this call for evidence, including those questions we have specifically highlighted.