You can see our range of publications here. Scroll down to download our latest versions. Alternatively, we can provide hard copies. If you would like to order copies, please email or call us on 0121 245 3496.

We can produce our publications in Braille, large print or audio tape and in a range of other languages. For copies of our publications, or if you would like to be added to our e-update list, please call our team on 0121 245 3496 or email

You will need Acrobat reader to view the publications on this site. You can download it here (launches website in a new window)

Phone lines

Our opening hours on Thursday 20 October will be 11:00 until 17:30. If you wish to speak with us, please contact us during this time. Alternatively, if you would like to email us, you can contact us at for legal service enquiries, or for claims management company enquiries. We are sorry for any inconvenience caused.