You can see our range of publications here. Scroll down to download our latest versions. Alternatively, we can provide hard copies. If you would like to order copies, please email or call us on 0121 245 3496.

We can produce our publications in Braille, large print or audio tape and in a range of other languages. For copies of our publications, or if you would like to be added to our e-update list, please call our team on 0121 245 3496 or email

You will need Acrobat reader to view the publications on this site. You can download it here (launches website in a new window)

Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at or for any claims management company queries, you can email us at